When the Phone Rings (20 Min)
   
Also Available:   Customer Service Collection (7 Courses)
   
Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.
Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:
  • Customer service etiquette.
  • Taking an accurate message.
  • Handling transfers and multiple lines.
  • Voice mail and leaving a message.
  • Problem calls.

Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."

When the Phone Rings

KP -WPR DVD

20 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Try it Now

Full-Length Preview

Online Training

$ 249
Includes access for 25 learners
from $4 ea
Kantola LMS
My LMS

Classroom Streaming

$ 119
Single User Access

DVDs

 
$169

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Reviews

"I spoke with a representative before regarding a previous order and she was very helpful. It made me want to continue to do business with Kantola. Never underestimate the power of good Customer Service."Heather O’Keefe CHRP

HR Training Consultant
Factors Group of Nutritional Companies Inc.
Coquitlam, British Columbia
A Kantola Customer Since 2003

"We are into our third month now with the Top 40 Online Video Library subscription and have been getting very positive feedback from our supervisors and managers. In particular, they are raving about When the Phone Rings and have decided this one must be made available to all our employees for training. Kantola has a great training program."Kay L. Harris

Director of Human Resources
American Quarter Horse Association
Amarillo, Texas
A Kantola customer since 1998