When the Phone Rings (20 Min)
   
Also Available:   Customer Service Collection (7 Courses)
   
Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.
Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:
  • Customer service etiquette.
  • Taking an accurate message.
  • Handling transfers and multiple lines.
  • Voice mail and leaving a message.
  • Problem calls.

Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."

When the Phone Rings

KP -WPR DVD

20 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Try it Now

Full-Length Preview

Online Training

$ 249
Includes access for 25 learners
from $4 ea
Kantola LMS
My LMS

Instant Streaming

$ 119
Single User Access

DVDs

 
$169

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Reviews

"You have a great variety of products to choose from. We’ve ordered from you several times and have been impressed each time!"Melissa Moody

Training Manager
Greater Dayton RTA
Dayton, OH

"The training is going very well. Our Customer Survey is currently under way and many of our Agents have said the “Dealing with an Irate Customer” video has been the most helpful of all the videos.

The “Wednesday’s Touch” video is the department’s favorite. We are a call center and we discuss the similarities between holding a person’s hand face to face and holding a person’s hand over the phone.

Being able to have the employees log in at their desks saved 56 hours of phone time in one week. I do appreciate your help and the quick set up you provided so I could have the department through 4 classes before our survey started!

Thank you!"
Sheri Lucas

Consumer Services Quality Analyst
The Members Group
Des Moines, IA