When the Phone Rings

 
 
 

Length:    20 Minutes
Formats:    Online Training on Kantola’s LMS

  Online Training on Your LMS

  Instant Streaming

  Embedded Clips

  DVD
Captions / Languages:    Closed Captioned

  Spanish

  French

  30+ languages available
  (Call for details)

Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.

When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need--every single time they call.

Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:
  • Customer service etiquette.
  • Taking an accurate message.
  • Handling transfers and multiple lines.
  • Voice mail and leaving a message.
  • Problem calls.

Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."

When the Phone Rings

KP -WPR DVD

20 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Online Video

DVDs

 
$169

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Reviews

"I like the quality of your videos and the reasonable price. Sole practitioners don't have deep pockets for a lot of quality training videos and you make it possible to add to the library."Ralph R. Braithwaite

Limitless Consulting Group
West Hartford, CT
A Kantola Customer Since 2002

"I spoke with a representative before regarding a previous order and she was very helpful. It made me want to continue to do business with Kantola. Never underestimate the power of good Customer Service."Heather O’Keefe CHRP

HR Training Consultant
Factors Group of Nutritional Companies Inc.
Coquitlam, British Columbia
A Kantola Customer Since 2003