Length:    20 Minutes
Formats:    Online Training on Kantola’s LMS

  Online Training on Your LMS

  Instant Streaming

  Embedded Clips

  DVD
Captions / Languages:    Closed Captioned

  Spanish

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  30+ languages available
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Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.

When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need--every single time they call.

Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:
  • Customer service etiquette.
  • Taking an accurate message.
  • Handling transfers and multiple lines.
  • Voice mail and leaving a message.
  • Problem calls.

Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."

When the Phone Rings

KP -WPR DVD

20 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Full-Length Preview

Online Training

$ 249
Includes access for 25 learners
from $4 ea
Kantola LMS
My LMS

Instant Streaming

$ 119
Single User Access

DVDs

 
$169

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"Selection was easy. Ordering went well. No complaints. Subject matter is relevant and pricing is very competitive."Deborah Springfield

Assistant Vice President/Director of Human Resources
Century Savings Bank
Vineland, NJ
A Kantola Customer Since 2010

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Faith Farm Ministries
Boynton Beach, FL