When the Phone Rings

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Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.

Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:
  • Customer service etiquette.
  • Taking an accurate message.
  • Handling transfers and multiple lines.
  • Voice mail and leaving a message.
  • Problem calls.

Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."

When the Phone Rings

KP -WPR DVD

20 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Reviews

"Well presented, practical information."Darrell Hefley

President/CEO
Jorgensen Company
Fresno, CA
A Kantola customer since 2001

"When I was asked to be on our continuing education committee with the Ontario Funeral Services Association, I immediately recommended Kantola as I had used a number of your videos as training tools with our staff and found them to be very well received, enjoyed and effective. The manner in which the various topics are presented is easy for staff to accept and put into practice, and I really appreciate the content of the videos as they address real situations that I come across in our workplace. Most certainly as an employer or someone responsible for training staff, this is the type of tool we as management are looking for and need to use in our training sessions. My thanks to you for a great product."David Garvie

General Manager
Ogden Funeral Homes
Ontario, Canada
A Kantola Customer Since 2005