When the Phone Rings (20 Min)
   
Also Available:   Customer Service Collection (7 Courses)
   
Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.
Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:
  • Customer service etiquette.
  • Taking an accurate message.
  • Handling transfers and multiple lines.
  • Voice mail and leaving a message.
  • Problem calls.

Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."

When the Phone Rings

KP -WPR DVD

20 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Full-Length Preview

Online Training

$ 249
Includes access for 25 learners
from $4 ea
Kantola LMS
My LMS

Classroom Streaming

$ 119
Single User Access

DVDs

 
$169

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Reviews

"I like the quality of your videos and the reasonable price. Sole practitioners don't have deep pockets for a lot of quality training videos and you make it possible to add to the library."Ralph R. Braithwaite

Limitless Consulting Group
West Hartford, CT
A Kantola Customer Since 2002

"Well presented, practical information."Darrell Hefley

President/CEO
Jorgensen Company
Fresno, CA
A Kantola customer since 2001