Length:    6 Minutes
Formats:    Online Training on Kantola’s LMS

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Captions / Languages:    Closed Captioned

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Customer service is an art as well as a science.

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too -- and to build relationships that keep customers coming back.

Wednesday's Touch

KP -WT

6 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Full-Length Preview

Online Training

$ 249
Includes access for 25 learners
from $4 ea
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Instant Streaming

$ 119
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$169

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Reviews

"I instruct law enforcement and security officers and 97% of all officer contacts with the public is verbal, so good customer service skills are very important to their safety and welfare. I enjoy your customer service courses because they are short, to the point, and promote healthy, intelligent discussions. Your videos are great and are right on target."Gordon Kim

Owner
Defensive Tactics Training Institute
Hillsboro, OR

"The training is going very well. Our Customer Survey is currently under way and many of our Agents have said the “Dealing with an Irate Customer” video has been the most helpful of all the videos.

The “Wednesday’s Touch” video is the department’s favorite. We are a call center and we discuss the similarities between holding a person’s hand face to face and holding a person’s hand over the phone.

Being able to have the employees log in at their desks saved 56 hours of phone time in one week. I do appreciate your help and the quick set up you provided so I could have the department through 4 classes before our survey started!

Thank you!"
Sheri Lucas

Consumer Services Quality Analyst
The Members Group
Des Moines, IA