Wednesday's Touch

 
 
 

Customer service is an art as well as a science.

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too -- and to build relationships that keep customers coming back.

Wednesday's Touch

KP -WT

6 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Reviews

"I instruct law enforcement and security officers and 97% of all officer contacts with the public is verbal, so good customer service skills are very important to their safety and welfare. I enjoy your customer service courses because they are short, to the point, and promote healthy, intelligent discussions. Your videos are great and are right on target."Gordon Kim

Owner
Defensive Tactics Training Institute
Hillsboro, OR

"I spoke with a representative before regarding a previous order and she was very helpful. It made me want to continue to do business with Kantola. Never underestimate the power of good Customer Service."Heather O’Keefe CHRP

HR Training Consultant
Factors Group of Nutritional Companies Inc.
Coquitlam, British Columbia
A Kantola Customer Since 2003