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What does it take to turn an average shopping experience into a superior one—both for the customer and for the store? This service training video shows you how to leverage your good customer service to achieve the best possible outcome: customers get more of what they want while your sales go up and your business improves.
Join professional trainer John Walker as he highlights the three cornerstones of customer service and selling: listening, probing, and building multiple-item sales. Our story follows John as he visits a series of retail establishments and addresses key learning points.
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Three Cornerstones of Customer Service and Selling
DIS-3CC DVD
17 Minutes
DVD
Retail
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Provide the information below and in just a few short moments you will be previewing all 72 Stanford Library programs in your free no-obligation account.