This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction.

Restaurant waiter Rick thinks he's great at customer service. But in actuality, he's forgetful, neglects his customer's needs, and he's a klutz. Rick soon learns that there really is an ART to customer service:

  • Attention—make the customer feel like they're your first priority.
  • Respect—recognize the customer's value.
  • Time—take enough time to satisfy the customer.

It seems so simple, yet today's customers generally feel that service has gotten worse. Use this customer service video to bring the message home to your employees and make it stick: customer service is an ART.

The ART of Customer Service

DIS-ACS DVD

10 Minutes

DVD
Online
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Reviews

"They are simple, not long, and stresses the point without any technical jargon. My staff like them and they consider the concepts quite well."Anissa Mitchell

Director, Human Resources
Occupational Training Center of Burlington County
Burlington, NJ

"I spoke with a representative before regarding a previous order and she was very helpful. It made me want to continue to do business with Kantola. Never underestimate the power of good Customer Service."Heather O’Keefe CHRP

HR Training Consultant
Factors Group of Nutritional Companies Inc.
Coquitlam, British Columbia
A Kantola Customer Since 2003