 Based on our award winning video, this online or LMS-based interactive eLearning course adds exercises, games, and thought-provoking questions designed to keep users engaged with realistic examples, variety, and unexpected twists.
Includes versions compliant with California, New York, and other state-specific regulations.
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 This release features a sequence of original stories that convey important training points as seen through the eyes of the participants. Use the Spanish version of this program to improve overall behavior, encourage communication, and help create a workplace that is respectful, productive—and harassment-free!
(18 Minutes)
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Even if drug-free training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on your workplace.
(14 Minutes)
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 Social media is everywhere — including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.
(14 Minutes)
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Creating an inclusive environment in the workplace can be a challenge. Fortunately, there are specific skills that can help us smooth workplace interactions and resolve issues that might come up, whether they involve ethnicity, age, gender, sexual orientation, disabilities or anything else that makes people feel different.
(20 Minutes)
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This set of engaging training courses helps both general employees and supervisors make sense of HIPAA's strict (but pretty straightforward) laws and regulations, as well as a detailed look at how to respond to a breach of confidential data and the best ways to protect your organization, and most importantly, your patients.
(3 programs)
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Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create not only damages the individual targets of their behavior but also the workgroup as a whole.
(19 Minutes)
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Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to approach those tough challenges that seem to come up on a daily basis in the workplace.
(17 Minutes)
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Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.
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Ethics matter — not just big scandals, but the small everyday decisions that add up, too. This award-winning workplace ethics training video follows four realistic scenarios that raise awareness, provide a framework for ethical decision making, and will help create a company that employees can be proud of.
(16 Minutes)
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Supervisors are your front line in preventing legal violations that could bring hefty penalties if employees are not managed properly. Both newly promoted supervisors and experienced managers need a clear understanding of potential legal issues that impact the workplace.
(19 Minutes)
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This leadership video, now in Spanish, begins by demonstrating successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation -- and the need to adapt to changing circumstances.
(24 Minutes)
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Our popular cutomer service video in spanish. Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
(21 Minutes)
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The OSHA Hazard Communication Standard (HCS) requires that employees who work with potentially hazardous chemicals receive information about how to use these substances safely. Use this informative video to show your workers how to access critical information and encourage them to put that knowledge to work—keeping themselves and their coworkers safe on the job.
(15 Minutes)
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In this training video, now available in Spanish, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe problem customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.
(14 Minutes)
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While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions... Skills that help you put aside your differences, control your emotions, and move forward.
(17 Minutes)
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Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly.
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 This program, subtitled in Spanish, focuses on sensitivity and awareness, teaching why respect for coworker differences is not only required by the law but is also the right thing to do.
(16 Minutes)
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Ethics shouldn’t be taken for granted. Without constant attention, ethical standards can be weakened by small decisions that add up. This award-winning ethics training video gives your managers the tools they need to uphold standards and protect the integrity of your organization.
(17 Minutes)
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It's essential that forklift drivers focus on safety first. This video, dubbed in Spanish, emphasizes an awareness of forklift driving hazards and promotes best-practices that will help keep your workplace accident-free.
(18 Minutes)
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Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.
(17 Minutes)
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While not transmitted through casual contact, bloodborne pathogens present a risk in just about any workplace. That’s why it’s important to train all employees, not only those in positions where exposure hazards are a routine part of their jobs.
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Fire safety is the collective responsibility of every employee. Unsafe behavior by just one individual can put everyone in the building at risk. Use this video to raise awareness and teach essential fire safety skills.
(16 Minutes)
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Slips, trips and falls are among the leading causes of disabling accidents in the workplace. Yet the vast majority of these injuries can be prevented with a commitment to certain basic but very important principles.
(21 Minutes)
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You can’t rely on instinct when it comes to lifting properly. If you don’t stop and think before you grab that heavy crate or unwieldy piece of plywood, you can get seriously hurt.
(15 Minutes)
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Increase your power and influence with simple, guaranteed methods you'll start using right away. In this dynamic presentation, Robert Cialdini provides fascinating insights on how to be successful in your attempts to persuade all manner of other people. This program is a "must" for managers, marketers, and manipulators of all kinds.
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