Case Study: Martin Resorts

San Luis Obispo, California

A Kantola customer since 2014


Martin Resorts’ family-friendly hotels can be found on California’s lovely Central Coast. Thomas Wood, Director of Human Resources, conducts monthly trainings for small groups of 5-20 employees at a time for all five properties. He introduces the subject, shows a video, and presents questions to encourage discussion.


“Some groups are quiet and some are very talkative,” Thomas says. If the topic lends itself to humor, he introduces something fun to encourage interaction. “After showing a video on lifting, I brought in a box that I pretended was very heavy. I asked a manager to help me demonstrate, and then I dropped the box.” Everyone laughed when they realized the box was empty, and this ice-breaker helped spark a lively discussion and led to better retention of the topic.


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