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Wednesday's Touch: - Every customer has a story... (6 Minutes)

Customer service is an art as well as a science.

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too -- and to build relationships that keep customers coming back.

Production Information
Format DVD
Duration: 6 Minutes  

Customer Service Training, Complete List

Customer Service Training, Complete List
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Customers Say... "I spoke with a representative before regarding a previous order and she was very helpful. It made me want to continue to do business with Kantola. Never underestimate the power of good Customer Service."
Heather O’Keefe CHRP
HR Training Consultant
Factors Group of Nutritional Companies Inc.
Coquitlam, British Columbia
A Kantola Customer Since 2003