Listening Under Pressure

 
 
 



Also Available:   Spanish Version
   
   
Life is full of distractions, and the work environment is no exception — especially when you're dealing with customers.

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

  • Attentive—make the customer your first priority.
  • Active—ask questions that address the clients' concerns.
  • Objective—keep an open mind and avoid jumping to conclusions.

Used individually or in combination, these skills will help you treat your customers with the respect they deserve. This customer service training video, perfect for training your front-line staff, is just as useful for long-term employees as it is for new hires.

Listening Under Pressure

KP -LUP DVD

14 Minutes

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Online
SCORM 1.2 Course for your LMS

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