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Life is full of distractions, and the work environment is no exception — especially when you're dealing with customers.

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

  • Attentive—make the customer your first priority.
  • Active—ask questions that address the clients' concerns.
  • Objective—keep an open mind and avoid jumping to conclusions.

Used individually or in combination, these skills will help you treat your customers with the respect they deserve. This customer service training video, perfect for training your front-line staff, is just as useful for long-term employees as it is for new hires.

Listening Under Pressure

KP -LUP DVD

14 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Reviews

"The training is going very well. Our Customer Survey is currently under way and many of our Agents have said the “Dealing with an Irate Customer” video has been the most helpful of all the videos.

The “Wednesday’s Touch” video is the department’s favorite. We are a call center and we discuss the similarities between holding a person’s hand face to face and holding a person’s hand over the phone.

Being able to have the employees log in at their desks saved 56 hours of phone time in one week. I do appreciate your help and the quick set up you provided so I could have the department through 4 classes before our survey started!

Thank you!"
Sheri Lucas

Consumer Services Quality Analyst
The Members Group
Des Moines, IA

"Service and quality are always excellent. We used your online harassment eLearning for over 600 of our employees. After using several other vendors using your service was amazing. The ease and quality of the enrollment process, internet support and reporting far exceeded any other program I have ever used. Even better I have received so many comments about the quality of the course content. Thank you for making my life easier!"Linda Hanssen

Director of Training
Guckenheimer
California
A Kantola Customer Since 2005