Length:    14 Minutes
Formats:    Online Training on Kantola’s LMS

  Online Training on Your LMS

  Instant Streaming

  Embedded Clips

  DVD
Captions / Languages:    Closed Captioned

  Spanish

  French

  30+ languages available
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Life is full of distractions, and the work environment is no exception — especially when you're dealing with customers.

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. You'll learn how three specific listening skills can soothe upset customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions. Once you've mastered these crucial skills, great customer service will be second nature.

Learn three effective listening skills:
  • Attentive—make the customer your first priority.
  • Active—ask questions that address the clients' concerns.
  • Objective—keep an open mind and avoid jumping to conclusions.

Used individually or in combination, these skills will help you treat your customers with the respect they deserve. This customer service training video, perfect for training your front-line staff, is just as useful for long-term employees as it is for new hires.

Also available in Spanish!

Listening Under Pressure

KP -LUP DVD

14 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Reviews

"I appreciate your training videos, they are precise and short to the point. Easy on my staff."Moses Wertheimer

Executive Director
Hamaspik of Orange County
Monroe, NY

"We love your training videos!!"Debra Haley

Human Resources Manager
Superior Ambulance Service
Elmhurst, IL
A Kantola Customer Since 2007