Happiness Matters : Creating a Culture for Business to Thrive

Featuring Tony Hsieh

 
 
 

Program Highlights 

  • Creative ways to align your organization around your core values.
  • The “wow effect” as a marketing strategy.
  • If you inspire employees, motivation takes care of itself.

Can you build a business model around happiness? If you can deliver happiness to customers through exceptional customer service, from engaged employees who are inspired by a vision of higher purpose, the answer is yes. In this high-spirited talk, Tony Hsieh shares how Zappos fosters its unique culture, starting with hiring and retaining employees based on their commitment to its core values.

If we get the culture right, Hsieh believes, everything else, including building an enduring business, will naturally follow. Using the principles of positive psychology, Hsieh motivates employees through the four essential elements of long-term happiness: creating a sense of control, recognizing progress, instilling meaning in their work, and developing connectedness with customers, business partners, and fellow employees.

With an introduction by Jenn Lim, CEO and chief happiness officer of DeliveringHappiness.com.

Tony Hsieh joined Zappos.com in 1999 as an advisor and investor, and shortly after became CEO, growing revenues to over $1 billion in ten years. The company has been named to Fortune’s “100 Best Companies to Work For” list, and in 2009 was acquired by Amazon.com. Hsieh received his BS in computer science from Harvard University and is the author of Delivering Happiness.

Happiness Matters

Tony Hsieh

CEO, Zappos

EBP-TH

1 Hour 3 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Reviews

"Excellent DVDs. I teach at the University of South Florida Sarasota and use my library of Stanford DVDs all the time in a variety of classes."Ross Alander

President
Alander Consulting
Tampa, FL
A Kantola Customer Since 2002

"I love your videos. I think I've worn out the Happiness Matters video I've shown it so many times. Just implemented your safety series with warehouse and production staff. Training needs to be an every day occurrence on the job."Elaine May

Director of Customer Care
Sigvaris Inc.
Peachtree City, GA