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"I loved how modern this video is. The use of an iPad was a big draw. Very relatable for the culture of our firm."Debra Genender

Human Resources Manager

"I really liked the video. I like to vary the media we offer to our employees and some topics lend themselves to video. I think this is one of them. The length is perfect to play and have a discussion without impacting operations for too long. Makes it easy to get multiple groups back to back too. It’s contemporary. Sometimes, even if the information doesn’t really get outdated, the look of the video might. I liked that this video looks new (clothes / hair / technology / workplaces). It’s relevant. It sends an important message without going too deep into the concepts of implicit bias and micro-aggressions and culturalism (which are all really good things, but I like it’s simple message that people could feel isolated for a multitude of reasons and we should do what we can to help everyone feel included). People get the point and understand that it’s natural to be drawn to those like us. When we have an awareness around it, we can make sure we take actions to be inclusive and appreciate each other. It doesn’t feel fake. I like the real language used in the scenarios, the variety of industries, and the fact that it gives people actual examples of how to make each other feel included."Michelle Lewis

Learning & Development Program Manager
University of Rochester
Rochester, NY

22 results for "Customer Service Training Videos"

The Essentials of Great Service

The Essentials of Great Service

Comedy Central created a customer service training video?!! Yes, and it's a real winner. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

(17 Minutes)

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Customer Service: The Telephone Connection

Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

(17 Minutes)

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Customer Service Counts

Customer Service Counts

Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

Versions Available:
Customer Service Counts (18 Minutes)
Customer Service: The Telephone Connection (17 Minutes)
Customer Service combo set (2 programs)

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Dealing with the Irate Customer

Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

(21 Minutes)

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Listening Under Pressure

Listening Under Pressure

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

(14 Minutes)

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Wednesdays Touch

Wednesday's Touch

Customer service is an art as well as a science. Filmed in a retail setting, this short video demonstrates that while "skills" are one thing, but the right attitude is even more meaningful.

(6 Minutes)

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When the Phone Rings

When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

(20 Minutes)

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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)

Keeping your customers happy is one of the most important parts of running a business. But sometimes your employees may not have the skills necessary to provide the best service possible. Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

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ART of Customer Service

ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.

(10 Minutes)

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Dealing with the Irate Customer - Spanish

Dealing with the Irate Customer - Spanish

Our popular cutomer service video in spanish. Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

(21 Minutes)

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Customer Service: The Telephone Connection - Spanish

Customer Service: The Telephone Connection - Spanish

Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.

(17 Minutes)

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Customer Service Counts - Spanish

Customer Service Counts - Spanish

Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

Versions Available:
Customer Service Counts (18 Minutes)
Customer Service: The Telephone Connection (17 Minutes)
Complete Set (2 programs)

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Listening Under Pressure - Spanish

Listening Under Pressure - Spanish

In this training video, now available in Spanish, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe problem customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.

(14 Minutes)

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Bill Price
Bill Price
President, Driva Solutions; Co-Founder, LimeBridge

The Best Service is No Service

With the ever-present need to reduce costs and boost customer loyalty, Bill Price argues that companies should challenge the need for customer service in the first place. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to fix mistakes or to resolve customer confusion.

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Lara Lee
Lara Lee
Chief Innovation and Operating Officer, Continuum

Customer-Centric Innovation

According to Lara Lee, intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. She shares examples of how she implemented this at Harley-Davidson, as well as the successes of Zipcar, Chipotle, and more.

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Roger Siboni
Roger Siboni
Chairman of the Board of Directors, E.piphany

Organizing Your Business Around the Customer

Customer relationship management is all about keeping customers happy. But not all customers are created equal. Roger Siboni explains that the secret is in differentiating your best customers, giving them personalized service, and rewarding them for their loyalty.

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Tony Hsieh
Tony Hsieh
CEO, Zappos

Happiness Matters

Tony Hsieh discusses the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture.

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Tom Nagle
Tom Nagle
Chairman and CEO, Strategic Pricing Group

Don't Just Set Prices: Manage Them Strategically

When customers reject your price, it is often thought that the price is too high. But according to Tom Nagle, this may not be true. Price levels are only the visible "tip of the iceberg" of pricing strategy. Nagle explains that in order to get customers to pay for value, you have to do more than just set a value-based price.

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Hayagreeva Rao
Hayagreeva Rao
Professor, Stanford Graduate School of Business

Building the Market-Focused Culture

Truly market-focused organizations must pursue more than a sound market strategy. Professor Hayagreeva Rao details the six levers of culture building, and explains how aligning these factors reduces employee stress and turnover, creating a self-selected, productive workforce that is in touch with the demands of potential customers.

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Charlene Li
Charlene Li
Founder, Altimeter Group

Creating Winning Social Media Strategies

Citing intriguing examples from Oracle, Southwest Airlines, Walmart, Comcast, and Starbucks, Charlene Li shows us how companies can use social media tools to develop more intimate and beneficial relationships with customers.

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James Hollingshead, PhD
James Hollingshead, PhD
Senior Partner, Monitor Group

Finding Untapped Growth in Existing Markets

Managers are under constant pressure to grow, but it is often difficult to find new avenues of growth within an existing line of business. In order to win in the marketplace, it is essential to understand which customer behaviors make and lose money for your organization. Dr. James Hollingshead offers specific tools for seeing existing markets differently and uncovering hidden opportunities for growth.

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Jack Zenger, PhD
Jack Zenger, PhD
Cofounder and CEO, Zenger Folkman

How Leaders Boost Productivity

Having made significant increases in product quality and customer service, the biggest challenge facing managers today lies in improving the productivity of their organizations. John H. (Jack) Zenger discusses practical methods to help your organization shed its past and raise its standard for higher performance.

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