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"I continue to be impressed with the quality of videos and the reasonable price. It makes it easier for a small company to provide quality training to the employees."Linda Reed

Human Resources Manager
Inorganic Ventures
Christiansburg, VA
A Kantola customer since 2010

"I like that you produce new videos each year so that I can provide current training to my employees."Kimberly Murray

HR Generalist
Control4
Draper, UT

17 results for "Customer Service Training Videos"

Customer Service: The Telephone Connection

Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

(17 Minutes)

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The Essentials of Great Service

The Essentials of Great Service

Comedy Central created a customer service training video?!! Yes, and it's a real winner. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

(17 Minutes)

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Listening Under Pressure

Listening Under Pressure

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

(14 Minutes)

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Wednesdays Touch

Wednesday's Touch

Customer service is an art as well as a science. Filmed in a retail setting, this short video demonstrates that while "skills" are one thing, but the right attitude is even more meaningful.

(6 Minutes)

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When the Phone Rings

When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

(20 Minutes)

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Creating the Repeat Customer

Creating the Repeat Customer

Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right! Host Ross Shafer reminds viewers of the many ways to show customers that they're "number one."

(17 Minutes)

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The ART of Customer Service

The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.

(10 Minutes)

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Bill Price
Bill Price
President, Driva Solutions; Co-Founder, LimeBridge

The Best Service is No Service

With the ever-present need to reduce costs and boost customer loyalty, Bill Price argues that companies should challenge the need for customer service in the first place. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to fix mistakes or to resolve customer confusion.

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Lara Lee
Lara Lee
Chief Innovation and Operating Officer, Continuum

Customer-Centric Innovation

According to Lara Lee, intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. She shares examples of how she implemented this at Harley-Davidson, as well as the successes of Zipcar, Chipotle, and more.

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Roger Siboni
Roger Siboni
Chairman of the Board of Directors, E.piphany

Organizing Your Business Around the Customer

Customer relationship management is all about keeping customers happy. But not all customers are created equal. Roger Siboni explains that the secret is in differentiating your best customers, giving them personalized service, and rewarding them for their loyalty.

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Tony Hsieh
Tony Hsieh
CEO, Zappos

Happiness Matters

Tony Hsieh discusses the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture.

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Tom Nagle
Tom Nagle
Chairman and CEO, Strategic Pricing Group

Don't Just Set Prices: Manage Them Strategically

When customers reject your price, it is often thought that the price is too high. But according to Tom Nagle, this may not be true. Price levels are only the visible "tip of the iceberg" of pricing strategy. Nagle explains that in order to get customers to pay for value, you have to do more than just set a value-based price.

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Hayagreeva Rao
Hayagreeva Rao
Professor, Stanford Graduate School of Business

Building the Market-Focused Culture

Truly market-focused organizations must pursue more than a sound market strategy. Professor Hayagreeva Rao details the six levers of culture building, and explains how aligning these factors reduces employee stress and turnover, creating a self-selected, productive workforce that is in touch with the demands of potential customers.

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Charlene Li
Charlene Li
Founder, Altimeter Group

Creating Winning Social Media Strategies

Citing intriguing examples from Oracle, Southwest Airlines, Walmart, Comcast, and Starbucks, Charlene Li shows us how companies can use social media tools to develop more intimate and beneficial relationships with customers.

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James Hollingshead, PhD
James Hollingshead, PhD
Senior Partner, Monitor Group

Finding Untapped Growth in Existing Markets

Managers are under constant pressure to grow, but it is often difficult to find avenues of growth within an existing line of business. In order to win in the marketplace, it is essential to understand which customer behaviors make and lose money for your organization. Dr. James Hollingshead offers specific tools for seeing existing markets differently and uncovering hidden opportunities for growth.

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Jack Zenger, PhD
Jack Zenger, PhD
Cofounder and CEO, Zenger Folkman

How Leaders Boost Productivity

Having made significant increases in product quality and customer service, the biggest challenge facing managers today lies in improving the productivity of their organizations. John H. (Jack) Zenger discusses practical methods to help your organization shed its past and raise its standard for higher performance.

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Daniel P. Amos
Daniel P. Amos
Chairman and CEO, AFLAC

People-First Management

Daniel Amos follows two straightforward management principles: he sets clear expectations, and he listens to employee concerns. His focus is communication followed by action. Amos ensures that employees experience an evenhanded response to their input, and he provides a reward system that gives them a vested interest in the profitability of the company.

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