Search Results

ACCESS YOUR FREE PREVIEW NOW

Select your state (primary state, if your organization is present in multiple):

Send me a Same-Day Quote:


Reviews

"The videos are up to date and relative to current issues. I appreciated that you showed clips of the video so I had an idea of what I was purchasing before I purchased."Sherrich Thegg

HR Specialist
Georgia Credit Union Affiliates
Duluth, GA

"Quality of videos, price point, responsiveness of contact person."Hygieia Biological Labs

9 results for "Customer Service Training DVD"

View 4 STANFORD EXECUTIVE BRIEFINGS results from the series
Customer Service: The Telephone Connection

Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

(17 Minutes)

Learn More
Dealing with the Irate Customer

Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

(21 Minutes)

Learn More
Listening Under Pressure

Listening Under Pressure

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

(14 Minutes)

Learn More
When the Phone Rings

When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

(20 Minutes)

Learn More
The ART of Customer Service

The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.

(10 Minutes)

Learn More
Tony Hsieh
Tony Hsieh
CEO, Zappos

Happiness Matters

Tony Hsieh discusses the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture.

Learn More
Tom Nagle
Tom Nagle
Chairman and CEO, Strategic Pricing Group

Don't Just Set Prices: Manage Them Strategically

When customers reject your price, it is often thought that the price is too high. But according to Tom Nagle, this may not be true. Price levels are only the visible "tip of the iceberg" of pricing strategy. Nagle explains that in order to get customers to pay for value, you have to do more than just set a value-based price.

Learn More
Robert Cialdini
Robert Cialdini
Regents' Professor, Arizona State University

The Power of Persuasion

Increase your power and influence with simple, guaranteed methods you'll start using right away. In this dynamic presentation, Robert Cialdini provides fascinating insights on how to be successful in your attempts to persuade all manner of other people. This program is a "must" for managers, marketers, and manipulators of all kinds.

Learn More
David Kelley with Jim Plummer
David Kelley
Professor, Stanford University, and Founder, IDEO
Jim Plummer
Dean of Engineering, Stanford University

Creative Confidence

David Kelley, founder and chair of IDEO, discusses human-centered “design thinking,” which requires building empathy for the end-users of whatever product, service or environment you are creating. But empathy alone is not enough. If you want to innovate routinely, you must have a process.

Learn More

© Kantola Training Solutions, LLC

800.280.1180 | info@kantola.com