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Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.
This release portrays traditional and nontraditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customers—even if they are your “internal customer” coworkers. Our narrator hosts also touch on the finer points, such as upselling and cross-selling (when an additional product or service would better satisfy customer needs). And they explain how to handle angry or dissatisfied customers in a way that both solves the problem and ultimately strengthens the relationship.
Study Guide
Customer Service: The Telephone Connection
KP-CST
17 Minutes
DVDOnlineSCORM 1.2 Course for your LMS
Customer ServicePhone SkillsClosed-CaptionedComplete Video Library
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HR Training ConsultantFactors Group of Nutritional Companies Inc.Coquitlam, British ColumbiaA Kantola Customer Since 2003
Human Resources Administrator / ManagerOverland West, Inc.Ogden, UTA Kantola Customer Since 2008
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Provide the information below and in just a few short moments you will be previewing all 72 Stanford Library programs in your free no-obligation account.