Customer Service Training

Customer service representatives put a face on your organization, a face that you want to be as professional and pleasant as possible. Regardless of the setting, whether in person or over the phone, if your employees work with customers, Kantola's customer service courses can help them improve their skills.

Customer Service Collection (7 Courses)

Keeping your customers happy is one of the most important parts of running a business. But sometimes your employees may not have the skills necessary to provide the best service possible. Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers' needs, and handle tough situations in a professional manner.


Includes:
  Customer Service Counts (18 min)
    The Telephone Connection (17 min)
    Dealing with the Irate Customer (21 min)
    Listening Under Pressure (14 min)
    Professional Email Etiquette (21 min)
    Social Media at Work (14 min)
    Wednesday's Touch (6 min)
   

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Customer Service Counts

Your business or organization wouldn’t exist without your customers. This award-winning video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement, but can be personally satisfying as well.

(18 Minutes)

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Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

(17 Minutes)

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Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

(21 Minutes)

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Listening Under Pressure

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

(14 Minutes)

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Social Media at Work

Social media is everywhere — including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

(14 Minutes)

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Wednesday's Touch

Customer service is an art as well as a science. Filmed in a retail setting, this short video demonstrates that while "skills" are one thing, but the right attitude is even more meaningful.

(6 Minutes)

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Professional Email Etiquette

No matter how long you’ve been using email, you’ll learn some very important guidelines in this video—guidelines that will protect you from catastrophes and ensure your messages are professional, every time.

(26 Minutes)

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When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

(20 Minutes)

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The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.

(10 Minutes)

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