Customer Service Training

Customer service representatives put a face on your organization, a face that you want to be as professional and pleasant as possible. Regardless of the setting, whether in person or over the phone, if your employees work with customers, Kantola's customer service courses can help them improve their skills.

Customer Service Collection (7 Courses)

Keeping your customers happy is one of the most important parts of running a business. But sometimes your employees may not have the skills necessary to provide the best service possible. Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

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Customer Service Counts
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Customer Service Counts

Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

Versions Available:
Customer Service Counts (18 Minutes)
Customer Service: The Telephone Connection (17 Minutes)
Customer Service combo set (2 programs)

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Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

(17 Minutes)

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Dealing with the Irate Customer
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Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

(21 Minutes)

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Listening Under Pressure

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

(14 Minutes)

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When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

(20 Minutes)

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The Essentials of Great Service

Comedy Central created a customer service training video?!! Yes, and it's a real winner. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

(17 Minutes)

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ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.

(10 Mintues)

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Wednesday's Touch

Customer service is an art as well as a science. Filmed in a retail setting, this short video demonstrates that while "skills" are one thing, but the right attitude is even more meaningful.

(6 Minutes)

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Creating the Repeat Customer

Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right! Host Ross Shafer reminds viewers of the many ways to show customers that they're "number one."

(17 Minutes)

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Courage to Coach - Retail

Arm supervisors with the know-how to coach staff consistently and thoroughly. Shot in a retail setting, the lessons in this program apply to any supervisory situation.

(19 Minutes)

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