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"Kantola provides effective, accurate and consistent training for all employees at every level. The system is easy to use for both administrator and user, and we have been thrilled with the positive employee feedback."Tracey Duncan

Human Resources Manager
Valley Co-ops, Inc.
Jerome, ID

"We have used a few of your video products before and they are awesome!"Rossel D. Chritchlow

Director of Training
Makena Beach & Golf Resort
Wailea-Makena, Maui, Hawaii

9 results for "Customer Service Funny Video"

Customer Service: The Telephone Connection

Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

(17 Minutes)

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Listening Under Pressure

Listening Under Pressure

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

(14 Minutes)

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The ART of Customer Service

The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.

(10 Minutes)

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When the Phone Rings

When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

(20 Minutes)

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Wednesdays Touch

Wednesday's Touch

Customer service is an art as well as a science. Filmed in a retail setting, this short video demonstrates that while "skills" are one thing, but the right attitude is even more meaningful.

(6 Minutes)

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Tom Nagle
Tom Nagle
Chairman and CEO, Strategic Pricing Group

Don't Just Set Prices: Manage Them Strategically

When customers reject your price, it is often thought that the price is too high. But according to Tom Nagle, this may not be true. Price levels are only the visible "tip of the iceberg" of pricing strategy. Nagle explains that in order to get customers to pay for value, you have to do more than just set a value-based price.

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Tony Hsieh
Tony Hsieh
CEO, Zappos

Happiness Matters

Tony Hsieh discusses the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture.

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David Kelley with Jim Plummer
David Kelley
Professor, Stanford University, and Founder, IDEO
Jim Plummer
Dean of Engineering, Stanford University

Creative Confidence

David Kelley, founder and chair of IDEO, discusses human-centered “design thinking,” which requires building empathy for the end-users of whatever product, service or environment you are creating. But empathy alone is not enough. If you want to innovate routinely, you must have a process.

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Robert Cialdini
Robert Cialdini
Regents' Professor, Arizona State University

The Power of Persuasion

Increase your power and influence with simple, guaranteed methods you'll start using right away. In this dynamic presentation, Robert Cialdini provides fascinating insights on how to be successful in your attempts to persuade all manner of other people. This program is a "must" for managers, marketers, and manipulators of all kinds.

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