Also Available:   Spanish DVD
 
Online and Classroom versions include Spanish

Use this course to teach your employees the customer service skills you want them to know AND the attitude that puts customers first.

This entertaining and award-winning customer service training video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

The “customer” part of customer service
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •  Listen and evaluate
  •  Meet the customer’s needs
  •  Know your business

Coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Supporting Materials  

Study Guide

  • 41-pages
  • Discussion questions
  • Quiz
  • Certificate of Completion
  • And more!
  • Sold in packs of 10
  • $6 each
  • 20+   $5 ea
  • 50+   $4 ea


Customer Service Counts

KP-CSC

18 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Try it Now

Full-Length Preview

Online Training

$ 275
Includes access for 25 learners
from $6 ea
Kantola LMS
My LMS

Classroom Streaming

$ 275
Single User Access

DVDs and More

 
$199
10-Pack of Study Guides
$60
Add Spanish Version
$99

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Reviews

"The harassment training is exceptional, the best I have seen. Congrats on your content, subject matter covered and actors portrayal. Thanks for checking in on us."Kevin Beutler

Regional Director Human Resources, Marriott Hotels and Resorts
Los Angeles, CA

"The City of Richmond has purchased training from your company before and have always found them to be of good quality."Nora Wright

Executive Assistant,
Finance and Corporate Services
City of Richmond
Richmond, British Columbia
Canada
A Kantola Customer Since 2003