Customer Service Counts


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Also Available:   Spanish DVD
Online and Classroom versions include Spanish

Use this course to teach your employees the customer service skills you want them to know AND the attitude that puts customers first.

This entertaining and award-winning customer service training video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

The “customer” part of customer service
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •  Listen and evaluate
  •  Meet the customer’s needs
  •  Know your business

Coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Customer Service Counts


18 Minutes

SCORM 1.2 Course for your LMS

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"When I was asked to be on our continuing education committee with the Ontario Funeral Services Association, I immediately recommended Kantola as I had used a number of your videos as training tools with our staff and found them to be very well received, enjoyed and effective. The manner in which the various topics are presented is easy for staff to accept and put into practice, and I really appreciate the content of the videos as they address real situations that I come across in our workplace. Most certainly as an employer or someone responsible for training staff, this is the type of tool we as management are looking for and need to use in our training sessions. My thanks to you for a great product."David Garvie

General Manager
Ogden Funeral Homes
Ontario, Canada
A Kantola Customer Since 2005

"We just finished using Customer Service Counts for the first time last month and I cannot tell you how great a tool it has been for our students. The training guide was amazing. The clear objectives, activities, and believable acting is by far the best out there. We just cannot thank you enough. Here is a testimonial from one of our students who was recently hired at a retail store to show just how much impact your program has made:

'I had my first week unsupervised at work and there was a huge line at my register. I thought I was going to be stressed out because there were so many people coming at me at the same time, but I remembered in the training video how to handle multiple customer needs while respecting everyone's time and it worked! I really appreciate that we practiced that kind of stuff in class because I felt more prepared.'"
Alafia Stewart

Computer Technologies Program
Berkeley, CA