Length:    18 Minutes
Formats:    Online Training on Kantola’s LMS

  Online Training on Your LMS

  Instant Streaming

  Embedded Clips

  DVD
Captions / Languages:    Closed Captioned

  Spanish

  French

  30+ languages available
  (Call for details)

Use this funny customer service training video to teach your employees the customer service skills you want them to know AND the attitude that puts customers first.

Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

In fact, your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities.

This entertaining and award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

The “customer” part of customer service
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •  Listen and evaluate
  •  Meet the customer’s needs
  •  Know your business

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.

In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

This customer training video will contribute to a lively training session—and lasting lessons learned about providing the best customer service ever!

Also Available:


Supporting Materials  

Study Guide:

This 41-page guide goes over the information presented in the course, and includes a Quiz, Certificate of Completion, and more.

$6 each

Sold in packs of 10

20+   $5 ea
50+   $4 ea

Customer Service Counts

KP-CSC

18 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Try it Now

Full-Length Preview

Online Training

$ 299
Includes access for 25 learners
from $6 ea
Kantola LMS
My LMS

Instant Streaming

$ 149
Single User Access

DVDs and More

 
$199
10-Pack of Study Guides
$60
Customer Service Combination Package
$349
Add Spanish Version
$99

We offer a 30-day return policy, no questions asked. Learn More

Place your order before 2:30 PM Pacific Time, Monday-Friday, for same-day shipping. Learn More

Reviews

"I am always looking for current looking video training. Our sales staff is young and they don't respond to dated looking material."Deborah Crump

Marketing Director
Kasala
Seattle, WA
A Kantola Customer Since 2003

"I have been in the business since 1980, and have previewed and purchased hundreds of videos. Finally, we have high quality videos on current topics, that get to the point quickly at a reasonable price. I can now purchase three videos for the usual price of one."Rosalie Hakker

President
Contract Trainers Inc.
Vero Beach, FL
A Kantola Customer Since 2006