Customer Service Counts (18 Min)
Also Available:   Customer Service Collection (7 Courses)
    Spanish Version
Use this course to teach your employees the customer service skills you want them to know AND the attitude that puts customers first.

This entertaining and award-winning customer service training video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

The “customer” part of customer service
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •  Listen and evaluate
  •  Meet the customer’s needs
  •  Know your business

Coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Supporting Materials  

Study Guide

  • 41-pages
  • Discussion questions
  • Quiz
  • Certificate of Completion
  • And more!
  • Sold in packs of 10
  • $6 each
  • 20+   $5 ea
  • 50+   $4 ea

Customer Service Counts


18 Minutes

SCORM 1.2 Course for your LMS

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Online Training

$ 299
Includes access for 25 learners
from $6 ea
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$ 149
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"Love your products, love your site. As you know, soft skills videos specifically are (at best) hit or miss. I’ve never seen so many 1970s ties. Yours are a welcome departure from the historical archive of the Disco Era. I appreciate the quality of the speakers and the videos."Amy L. Hand

Information Technology Training Manager
The Florida Bar
Tallahassee, FL
A Kantola customer since 2009

"I received the email announcement about the Remi & Telly awards along with the list of Kantola's award winning videos. I have 9 of your videos in my training library, and today I added #10 'Customer Service Counts'. The best part is, I don't need to worry about reviewing the video myself to decide if its good, the press has already done that for me! Thanks and congratulations on another great year."Elaine May

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