Also Available:   Spanish DVD
 
Online and Classroom versions include Spanish

Use this course to teach your employees the customer service skills you want them to know AND the attitude that puts customers first.

This entertaining and award-winning customer service training video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

The “customer” part of customer service
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •  Listen and evaluate
  •  Meet the customer’s needs
  •  Know your business

Coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Customer Service Counts

KP-CSC

18 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Try it Now

Online Training

$ 275
Includes access for 25 learners
from $6 ea
Kantola LMS
My LMS

Classroom Streaming

$ 275
Single User Access

Reviews

"We just finished using Customer Service Counts for the first time last month and I cannot tell you how great a tool it has been for our students. The training guide was amazing. The clear objectives, activities, and believable acting is by far the best out there. We just cannot thank you enough. Here is a testimonial from one of our students who was recently hired at a retail store to show just how much impact your program has made:

'I had my first week unsupervised at work and there was a huge line at my register. I thought I was going to be stressed out because there were so many people coming at me at the same time, but I remembered in the training video how to handle multiple customer needs while respecting everyone's time and it worked! I really appreciate that we practiced that kind of stuff in class because I felt more prepared.'"
Alafia Stewart

Director
Computer Technologies Program
Berkeley, CA

"The harassment training is exceptional, the best I have seen. Congrats on your content, subject matter covered and actors portrayal. Thanks for checking in on us."Kevin Beutler

Regional Director Human Resources, Marriott Hotels and Resorts
Los Angeles, CA