Also Available:   Spanish DVD
 
Online and Classroom versions include Spanish

Use this course to teach your employees the customer service skills you want them to know AND the attitude that puts customers first.

This entertaining and award-winning customer service training video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

The “customer” part of customer service
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •  Listen and evaluate
  •  Meet the customer’s needs
  •  Know your business

Coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Customer Service Counts

KP-CSC

18 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Try it Now

Full-Length Preview

Online Training

$ 275
Includes access for 25 learners
from $6 ea
Kantola LMS
My LMS

Classroom Streaming

$ 275
Single User Access

DVDs and More

 
$275
Add Spanish Version
$99

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Reviews

"Love your products, love your site. As you know, soft skills videos specifically are (at best) hit or miss. I’ve never seen so many 1970s ties. Yours are a welcome departure from the historical archive of the Disco Era. I appreciate the quality of the speakers and the videos."Amy L. Hand

Information Technology Training Manager
The Florida Bar
Tallahassee, FL
A Kantola customer since 2009

"They are simple, not long, and stresses the point without any technical jargon. My staff like them and they consider the concepts quite well."Anissa Mitchell

Director, Human Resources
Occupational Training Center of Burlington County
Burlington, NJ