Also Available:   Spanish DVD
 
Online and Classroom versions include Spanish

Use this course to teach your employees the customer service skills you want them to know AND the attitude that puts customers first.

This entertaining and award-winning customer service training video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

The “customer” part of customer service
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •  Listen and evaluate
  •  Meet the customer’s needs
  •  Know your business

Coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Customer Service Counts

KP-CSC

18 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Try it Now

Reviews

"I have purchased sexual harassment and discrimination videos from Kantola before and I think your products are excellent.“"Claudia Allred

Human Resources Administrator / Manager
Overland West, Inc.
Ogden, UT
A Kantola Customer Since 2008

"When I was asked to be on our continuing education committee with the Ontario Funeral Services Association, I immediately recommended Kantola as I had used a number of your videos as training tools with our staff and found them to be very well received, enjoyed and effective. The manner in which the various topics are presented is easy for staff to accept and put into practice, and I really appreciate the content of the videos as they address real situations that I come across in our workplace. Most certainly as an employer or someone responsible for training staff, this is the type of tool we as management are looking for and need to use in our training sessions. My thanks to you for a great product."David Garvie

General Manager
Ogden Funeral Homes
Ontario, Canada
A Kantola Customer Since 2005