Save money by combining the Spanish versions of our two latest Customer Service releases.
Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities.
The “customer” part of customer service
- Greet the customer
- Connect with the customer
- Respect the customer’s priorities and time
The “service” part of customer service
- Listen and evaluate
- Meet the customer’s needs
- Know your business
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Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.
The “customer” part of telephone customer service
- The greeting
- Listening skills
- Telephone courtesy
The "service" part of telephone customer service
- Product and system knowledge
- Complaints
- Problem solving
These courses are just the ticket for a lively training session—and lasting lessons learned about providing the best customer service ever!
Also Available:
Supporting Materials
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Study Guide:
This 41-page guide goes over the information presented in the course, and includes a Quiz, Certificate of Completion, and more. (Guide is in English)
$6 each
Sold in packs of 10
20+ $5 ea
50+ $4 ea
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Study Guide:
This 39-page guide goes over the information presented in the course, and includes a Quiz, Certificate of Completion, and more. (Guide is in English)
$6 each
Sold in packs of 10
20+ $6 ea
50+ $4 ea
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