Customer Service Collection (7 Courses)


Customer Service Collection (7 courses)
   
Includes:
  Customer Service Counts (18 min)
    Customer Service: The Telephone Connection (17 min)
    Dealing with the Irate Customer (21 min)
    Listening Under Pressure (14 min)
    Professional Email Etiquette (21 min)
    Social Media at Work (14 min)
    Wednesday's Touch (6 min)
   
Teach your staff how to impress customers with memorable service!

Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible. This set of customer service training videos will help fix that! Whether it's over the phone or in person, employees will learn to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

Key customer service training points:
  • How to make a great first impression.
  • Crucial do's and don'ts for basic telephone courtesy.
  • Keep an open mind and avoid jumping to conclusions.
  • Create personal relationships with your customers. 
  • Communicate customer feedback throughout the organization.

By the time your staff has seen everything these programs have to offer, they'll be more than prepared for any customer service situation that might arise.

   
More from Kantola:
  Harassment-Free Workplace

  Bullying & Respect

  Diversity & Inclusion

  Complete Library (Best value!)
   

Customer Service Collection (7 Courses)

LIB-CS15

1 Hour 57 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Full-Length Preview

Online Training

$ 1299
Includes access for 25 learners
from $19 ea
Kantola LMS
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Instant Streaming

$ 999
Single User Access

DVDs

 
$1,199

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Reviews

"I spoke with a representative before regarding a previous order and she was very helpful. It made me want to continue to do business with Kantola. Never underestimate the power of good Customer Service."Heather O’Keefe CHRP

HR Training Consultant
Factors Group of Nutritional Companies Inc.
Coquitlam, British Columbia
A Kantola Customer Since 2003

"The training is going very well. Our Customer Survey is currently under way and many of our Agents have said the “Dealing with an Irate Customer” video has been the most helpful of all the videos.

The “Wednesday’s Touch” video is the department’s favorite. We are a call center and we discuss the similarities between holding a person’s hand face to face and holding a person’s hand over the phone.

Being able to have the employees log in at their desks saved 56 hours of phone time in one week. I do appreciate your help and the quick set up you provided so I could have the department through 4 classes before our survey started!

Thank you!"
Sheri Lucas

Consumer Services Quality Analyst
The Members Group
Des Moines, IA