Conflicts in the Workplace: Sources & Solutions

 
 
 


Conflicts in the Workplace (17 Min)
   
Also Available:
  Spanish DVD  (17 min)
   
Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.

Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

But conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

Conflict management training skills:   
  • Responding with empathy   
  • Active listening   
  • Setting a limit
  • Finding something to agree with   
  • Using “I” language instead of “You” language   
  • Disengaging to cool off   
  • Appealing to mutual self-interest   
  • Attacking the problem, not the person

There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.

Conflicts in the Workplace: Sources & Solutions

KP -CW

17 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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$ 275
Includes access for 25 learners
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$ 275
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Reviews

"I am very happy with my purchase. The quality and presentation of Conflicts in the Workplace inspired me to purchase more for my staff. It is hard to find a combination of short, applicable training that is affordable and professional."Lisa Gleason

Practice Director
Physicians Clinic of Iowa
Cedar Rapids, IA

"I was really impressed with the available information on the videos offered. To offer the videos AND workbooks, was very impressive! I am looking forward to implementing them in my Job Readiness Class!"Amanda McCary

Work Readiness and Job Development Specialist
Louisiana Association for the Blind
Shreveport, LA