Conflicts in the Workplace: Sources & Solutions

ACCESS YOUR FREE PREVIEW NOW

Select your state (primary state, if your organization is present in multiple):

Send me a Same-Day Quote:


 
 
 


Conflicts in the Workplace (17 Min)
   
Also Available:
  Spanish DVD  (17 min)
   
Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.

Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

But conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

Conflict management training skills:   
  • Responding with empathy   
  • Active listening   
  • Setting a limit
  • Finding something to agree with   
  • Using “I” language instead of “You” language   
  • Disengaging to cool off   
  • Appealing to mutual self-interest   
  • Attacking the problem, not the person

There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.

Conflicts in the Workplace: Sources & Solutions

KP -CW

17 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

Try it Now

Reviews

"Your videos are effective, well-priced, and you ship quickly."Barbara Beaver

Director of Human Resources
Parallon Business Solutions
Norcross, GA
A Kantola Customer Since 2011

"I purchased your Sex, Religion & Beyond as well as your Workplace Violence training videos and think they're well done. Keep updating your library and making a great product!"Susan Harrington

Senior Manager, Learning & Development
PECI
Portland, OR