Conflicts in the Workplace: Sources & Solutions

 
 
 


Conflicts in the Workplace (17 Min)
   
Also Available:
  Spanish DVD  (17 min)
   
Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.

Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

But conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

Conflict management training skills:   
  • Responding with empathy   
  • Active listening   
  • Setting a limit
  • Finding something to agree with   
  • Using “I” language instead of “You” language   
  • Disengaging to cool off   
  • Appealing to mutual self-interest   
  • Attacking the problem, not the person

There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.

Conflicts in the Workplace: Sources & Solutions

KP -CW

17 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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$ 275
Includes access for 25 learners
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$ 275
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$275
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$99

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Reviews

"I had ordered a conflict program from your site and was so pleased with the results, I decided to come back to your site and order more training programs as issues come up in the workplace. Thank you!"Beth Slape

HR Manager
Magna Energy Services
LaSalle, CO

"Kantola provides effective, accurate and consistent training for all employees at every level. The system is easy to use for both administrator and user, and we have been thrilled with the positive employee feedback."Tracey Duncan

Human Resources Manager
Valley Co-ops, Inc.
Jerome, ID