Conflicts in the Workplace (17 Min)
   
Also Available:
  Spanish DVD  (17 min)
   
Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.

Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

But conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

Conflict management training skills:   
  • Responding with empathy   
  • Active listening   
  • Setting a limit
  • Finding something to agree with   
  • Using “I” language instead of “You” language   
  • Disengaging to cool off   
  • Appealing to mutual self-interest   
  • Attacking the problem, not the person

There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.

Conflicts in the Workplace: Sources & Solutions

KP -CW

17 Minutes

DVD
Online
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Reviews

"I like the seemingly real-life video examples (not cheesy!). Valuable information included, that is very concise."Sandy

Healthcare HR Professional
Vancouver, BC
A Kantola Customer Since 2013

"The City of Richmond has purchased training from your company before and have always found them to be of good quality."Nora Wright

Executive Assistant,
Finance and Corporate Services
City of Richmond
Richmond, British Columbia
Canada
A Kantola Customer Since 2003