Conflicts in the Workplace: Sources & Solutions

 
 
 


Conflicts in the Workplace (17 Min)
   
Also Available:
  Spanish Version (17 min)
   
Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.

Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

But conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

Conflict management training skills:   
  • Responding with empathy   
  • Active listening   
  • Setting a limit
  • Finding something to agree with   
  • Using “I” language instead of “You” language   
  • Disengaging to cool off   
  • Appealing to mutual self-interest   
  • Attacking the problem, not the person

There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.


Study Guide:

  • 50 pages booklet
  • Pre-test
  • Post-test
  • Eight conflict resolution skills
  • And more!
  • $6 each
  • Sold in packs of 10
  • 20+   $5 ea
  • 50+   $4 ea

   
More from Kantola:
  Harassment-Free Workplace

  Bullying & Respect

  Diversity & Inclusion

  Complete Library (Best value!)
   

Conflicts in the Workplace: Sources & Solutions

KP -CW

17 Minutes

DVD
Online
SCORM 1.2 Course for your LMS

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Reviews

"Well presented, practical information."Darrell Hefley

President/CEO
Jorgensen Company
Fresno, CA
A Kantola customer since 2001

"I had ordered a conflict program from your site and was so pleased with the results, I decided to come back to your site and order more training programs as issues come up in the workplace. Thank you!"Beth Slape

HR Manager
Magna Energy Services
LaSalle, CO