Complete List

All of the videos below are included in our Complete Online Library! Click on any video to learn more or watch a preview.

Complete Online Library

Our best value ever! Starting at only $29.95 per user, our complete library of best-selling training videos can now be made available to all of your employees online throughout the year with instant access anytime on any device!

All of our training videos are SCORM-compliant for incorporating into your Learning Management System (LMS). No LMS? Take advantage of our feature-rich Kantola Online LMS at no additional cost.

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Bullying and Respect in the Workplace
Best Seller!

Bullying and Respect in the Workplace

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create not only damages the individual targets of their behavior but also the workgroup as a whole.

Versions Available:
Bullying and Respect in the Workplace (19 Minutes)
Managing the Workplace Bully (18 Minutes)
Complete Set (2 programs)

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Conflicts in the Workplace
Best Seller!

Conflicts in the Workplace

While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions... Skills that help you put aside your differences, control your emotions, and move forward.

(17 Minutes)

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Customer Service Counts
Best Seller!

Customer Service Counts

Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

Versions Available:
Customer Service Counts (18 Minutes)
Customer Service: The Telephone Connection (17 Minutes)
Customer Service combo set (2 programs)

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Dealing with the Irate Customer
Best Seller!

Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

(21 Minutes)

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Harassment & Diversity: Respecting Differences
Best Seller!

Harassment & Diversity: Respecting Differences

Employees are just as responsible as managers for maintaining a harassment-free workplace. This diversity training video focuses on sensitivity and awareness, teaching why respect for coworker differences is not only required by the law but is also the right thing to do.

Versions Available:
Employee Version (16 Minutes)
Manager Version (20 Minutes)
Employee/Manager combo set (2 programs)

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Harassment: Sex, Religion, and Beyond
Best Seller!

Harassment: Sex, Religion, and Beyond

Our award-winning harassment training program deals with sexual harassment...and more! In a series of compelling stories, this broadcast-quality film explains the law while capturing the imagination and personalizing the value of inclusiveness.

Format: Video + Quiz

Versions Available:
Employee Version (19 Minutes)
Manager Version (24 Minutes)
CA Manager Version (26 Minutes)
Employee/Manager combo set (2 programs)
Employee/CA Manager combo set (2 programs)

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Leadership Development DVD
Best Seller!

Leadership at Every Level

This leadership video begins by demonstrating four successful management styles: direction, influence, collaboration, and delegation. Learn how your setting and your subordinates determine which management style is most appropriate for your situation.

(24 Minutes)

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Managing the Workplace Bully
Best Seller!

Managing the Workplace Bully

What do you do if you’re the supervisor or manager of a problem employee? What if you are the target of bullying behavior, yourself? Use this program to learn how to stop bullying behavior and turn a dysfunctional environment into a healthy, productive and pleasant place to work.

Versions Available:
Bullying and Respect in the Workplace (19 Minutes)
Managing the Workplace Bully (18 Minutes)
Complete Set (2 programs)

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The Power of Positive Discipline
Best Seller!

The Power of Positive Discipline

This award-winning employee discipline program gives managers six steps of positive, progressive discipline which begin with coaching and escalate to stronger measures only as needed to solve the problem.

(21 Minutes)

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Sexual Harassment Video
Best Seller!

Sexual Harassment: A Commonsense Approach

Winner of the Cine Golden Eagle AwardThis gold-standard sexual harassment training video sets a tone of courtesy and respect throughout your workplace. With experts in the field adding their insights, you'll learn the definition of sexual harassment and see realistic scenes that offer examples of what is—and what is not—workplace sexual harassment. After all, isn't it commonsense?

Format: Video + Quiz

Versions Available:
Employee Version (25 Minutes)
Manager Version (32 Minutes)
CT Manager (35 Minutes)
CA Manager (35 Minutes)
Employee/Manager combo set (2 programs)
Employee/CA Manager combo set (2 programs)
Employee/CT Manager combo set (2 programs)

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The Well-Managed Meeting
Best Seller!

The Well-Managed Meeting

Use this best-selling video to learn how to run a meeting well, and set a company-wide standard for meetings that reach their goals—and end on time.

(22 Minutes)

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Workplace Ethics: Code of Conduct Training for Employees
Best Seller!

Workplace Ethics: Code of Conduct Training for Employees

Ethics matter — not just big scandals, but the small everyday decisions that add up, too. This award-winning workplace ethics training video follows four realistic scenarios that raise awareness, provide a framework for ethical decision making, and will help create a company that employees can be proud of.

Versions Available:
Workplace Ethics (16 Minutes)
Managing Ethics (17 Minutes)
Complete Set (2 programs)

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Workplace Violence: The Early Warning Signs
Best Seller!

Workplace Violence: The Early Warning Signs

Workplace violence. It can happen in any size organization, in any industry. Detailing ten distinct warning signs that could foretell violence in your organization, this training video emphasizes the need for employees to speak up and get help if they notice anything that causes concern.

Versions Available:
Employee Version (16 Minutes)
Manager (24 Minutes)
Complete Set (2 programs)

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ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.

(10 Mintues)

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Bloodborne Pathogens

While not transmitted through casual contact, bloodborne pathogens present a risk in just about any workplace. That’s why it’s important to train all employees, not only those in positions where exposure hazards are a routine part of their jobs.

Versions Available:
Standard Version (17 Minutes)
Clinical Version (18 Minutes)

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Breakthrough Listening

Communication is a critical part of every business environment. When there's a breakdown, we usually think the solution is to speak more clearly. But the solution is often in the listening.

(20 Minutes)

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Bullying and Respect in the Workplace - Spanish

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create not only damages the individual targets of their behavior but also the workgroup as a whole.

(19 Minutes)

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Conflicts in the Workplace - Spanish

While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions... Skills that help you put aside your differences, control your emotions, and move forward.

(17 Minutes)

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Creativity: The Pixar Process

With fascinating insights about the creative process at Pixar and Disney, Ed Catmull reminds us that whatever conclusions we have drawn, we need to hold them lightly. Though they may have been right at one time, that doesn’t mean they are right today.

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Criticism: Giving and Taking

We often hear the term "constructive criticism." Unfortunately, much criticism ends up being destructive. Learn how to give — and take — criticism in ways that will benefit the individuals involved, as well as your organization.

(21 Minutes)

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Criticism: Giving and Taking - Spanish

Subtitled in Spanish, this video teaches managers, supervisors, and employees how to criticize professionally, without defensiveness and humiliation, creating a more effective, cooperative organization.

(21 Minutes)

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Customer Service Counts - Spanish

Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

Versions Available:
Customer Service Counts (18 Minutes)
Customer Service: The Telephone Connection (17 Minutes)
Complete Set (2 programs)

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Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

(17 Minutes)

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Customer Service: The Telephone Connection - Spanish

Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.

(17 Minutes)

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Dealing with the Irate Customer - Spanish

Our popular cutomer service video in spanish. Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

(21 Minutes)

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Diversity: Helping Outsiders Become Insiders

Greg Walton shares research on a number of simple interventions that have had a remarkably positive effect on the performance – and social satisfaction – of both women and minorities.

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The Drug-Free Workplace

Even if drug-free training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on your workplace.

Versions Available:
The Drug-Free Workplace (14 Minutes)
Managing the Drug-Free Workplace (23 Minutes)
Complete Set (2 programs)

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The Drug-Free Workplace - Spanish

Even if drug-free training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on your workplace.

(14 Minutes)

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Earthquake Preparedness Training

This video provides guidance for being prepared for the next big earthquake while showing detailed instruction and visual demonstration of the Drop, Cover and Hold procedure in both English & Spanish.

(10 Minutes)

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Exploring Human Nature

Would you act to save your life in a fire? Would you help a stranger in need? Narrated by Dr. Zimbardo, this fascinating program offers insights into the underlying forces driving individual and group behavior. Teach your employees how social rules, unconscious biases, and “group think” heavily influence how we analyze and make decisions.

(57 Minutes)
Discounted for Educators

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Fire Safety & Evacuation

Fire safety is the collective responsibility of every employee. Unsafe behavior by just one individual can put everyone in the building at risk. Use this video to raise awareness and teach essential fire safety skills.

(16 Minutes)

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Forklift Operation & Safety

It's essential that forklift drivers focus on safety first. This video emphasizes an awareness of forklift driving hazards and promotes best-practices that will help keep your workplace accident-free.

(18 Minutes)

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Getting Ahead by Getting Along

Teach coworkers to settle personality clashes amongst themselves before their differences get a chance to escalate.

(15 Minutes)

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Happiness Matters

Tony Hsieh discusses the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture.

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Harassment & Diversity: Respecting Differences - Spanish

This program, subtitled in Spanish, focuses on sensitivity and awareness, teaching why respect for coworker differences is not only required by the law but is also the right thing to do.

Versions Available:
Employee Version (16 Minutes)
Manager Version (20 Minutes)
Employee/Manager combo set (2 programs)

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Harassment & Diversity: Respecting Differences — Manager Version

Harassment is not just about sex. It can also be about race, religion, age, disabilities and other protected characteristics. Use this comprehensive harassment training video to clarify how to recognize and prevent harassment, and learn what to do if harassment occurs to ensure protection of both the company and the employees.

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Harassment & Diversity: Respecting Differences — Manager Version - Spanish

Use this comprehensive program, subtitled in Spanish, to clarify how to recognize and prevent all forms of harassment, and learn what to do if harassment occurs to ensure protection of both the company and the employees.

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Harassment: Sex, Religion, and Beyond — California Manager Version

The California Manager version of this new harassment training video includes required California state publications and can be used as part of a two-hour class led by a qualified trainer to meet the standards of California's AB 1825 regulation.

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Harassment: Sex, Religion, and Beyond — California Manager Version - Spanish

The California Manager version of this harassment training video includes required California state publications and can be used as part of a two-hour class led by a qualified trainer to meet the standards of California's AB 1825 regulation.

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Harassment: Sex, Religion, and Beyond - Spanish

The Spanish version of our award-winning harassment training program deals with sexual harassment...and more! In a series of compelling stories, this broadcast-quality film explains the law while capturing the imagination and personalizing the value of inclusiveness.

Versions Available:
Employee Version (19 Minutes)
Manager Version (24 Minutes)
CA Manager Version (26 Minutes)
Employee/Manager combo set (2 programs)
Employee/CA Manager combo set (2 programs)

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Harassment: Sex, Religion, and Beyond — Manager Version

The Manager version of our award-winning harassment program teaches supervisors and managers their obligation to be on the lookout for harassment in any form, and their need to step in earlier rather than later, before the situation escalates and creates a more serious problem.

Manager Version

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Harassment: Sex, Religion, and Beyond — Manager Version - Spanish

The Manager version of our award-winning harassment program teaches supervisors and managers their obligation to be on the lookout for harassment in any form, and their need to step in earlier rather than later, before the situation escalates and creates a more serious problem.

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HazMat: What You Need to Know

The OSHA Hazard Communication Standard (HCS) requires that employees who work with potentially hazardous chemicals receive information about how to use these substances safely. Show your workers how to access critical information that will keep themselves and their coworkers safe on the job.

(15 Minutes)

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HazMat: What You Need to Know

The OSHA Hazard Communication Standard (HCS) requires that employees who work with potentially hazardous chemicals receive information about how to use these substances safely. Use this informative video to show your workers how to access critical information and encourage them to put that knowledge to work—keeping themselves and their coworkers safe on the job.

(15 Minutes)

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Hiring Success: A Step-By-Step Guide

In this must-see for anyone involved in hiring employees, you'll learn to improve your hiring processes, plus tips for finding the best person for every position. The program also teaches you to avoid discrimination and how to be fair to all candidates throughout the hiring process.

(25 Minutes)

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How to Write and Deliver Great Speeches

The ability to engage, persuade and lead other people through public speaking is a powerful skill. And the good news is: anyone can give great speeches!

(35 Minutes)

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Leadership at Every Level - Spanish

This leadership video, now in Spanish, begins by demonstrating successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation -- and the need to adapt to changing circumstances.

(24 Minutes)

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Legal Survival Skills for the Modern Manager

As a manager, you are expected to treat all of your employees evenhandedly and in compliance with the law. This management training video explains critical legal issues that every manager needs to understand.

(21 Minutes)

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Listening Under Pressure

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

(14 Minutes)

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Managing Ethics: Code of Conduct Training for Managers

Ethics shouldn’t be taken for granted. Without constant attention, ethical standards can be weakened by small decisions that add up. This award-winning ethics training video gives your managers the tools they need to uphold standards and protect the integrity of your organization.

Versions Available:
Managing Ethics (17 Minutes)
Workplace Ethics (16 Minutes)
Complete Set (2 programs)

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Managing Ethics: Code of Conduct Training for Managers - Spanish

Ethics shouldn’t be taken for granted. Without constant attention, ethical standards can be weakened by small decisions that add up. This award-winning ethics training video gives your managers the tools they need to uphold standards and protect the integrity of your organization.

Versions Available:
Workplace Ethics (16 Minutes)
Managing Ethics (17 Minutes)
Complete Set (2 programs)

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Managing People: Key Skills for Great Managers

Motivation doesn't just come from money or prestige. Set your employees up for success by figuring out what they're naturally best at, and then giving them a chance to do more of it.

(29 Minutes)

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Managing the Drug-Free Workplace

The widespread use and acceptance of alcohol and drugs in society has had an impact on the workplace—and created special challenges for managers. This new video helps you meet mandated training requirements and provides guidance for your managers and supervisors.

Versions Available:
The Drug-Free Workplace (14 Minutes)
Managing the Drug-Free Workplace (23 Minutes)
Complete Set (2 programs)

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Managing the Millenials

New generations entering the job market have always caused disruption for coworkers and created challenges for managers from previous generations. The Millennials now entering the job market are no different. Alec Levenson’s research of over 40,000 employees, comparing Millennials to Generation X, shows significant differences in their needs for flexibility, team cohesion, and supervisor support and appreciation.

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Motivating Your Employees

Recognition can help bring out the best in your people. It energizes them to strive and accomplish more. See how, through rewards and recognition, you can build a strong and vital workplace.

(21 Minutes)

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Performance Appraisals: Getting Results

Effective performance appraisals motivate your top employees to do even better and they tell underperformers exactly what is expected and how to improve. Make sure your performance appraisals increase productivity, resolve problems, and improve work satisfaction—both for your employees and supervisors.

(18 Minutes)

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Performance Coaching

Your staff needs direction and feedback. Learn how to communicate specific expectations and remove any obstacles that get in the way. Inspire employees who are doing well—by pointing out what they can be doing even better!

(17 Minutes)

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Preventing and Managing Back Pain

Award WinnerBackaches affect workers at all levels, in all occupations. Learn specific techniques that will alleviate or even prevent back pain with the investment of just a few minutes per day.

(37 Minutes)

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Preventing and Managing Computer Related Injuries

Experts at Stanford pinpoint the causes of and explain prevention strategies for computer-related traumas. Following these ergonomic principles will minimize aches and strains and increase productivity.

(27 Minutes)

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Preventing and Managing Stress

Award WinnerIn small amounts, stress can help you focus your attention and improve your performance. But too much stress can undermine your abilities and damage your health.

(22 Minutes)

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Professional Email Etiquette

No matter how long you’ve been using email, you’ll learn some very important guidelines in this video—guidelines that will protect you from catastrophes and ensure your messages are professional, every time.

(26 Minutes)

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Proper Lifting Techniques

You can’t rely on instinct when it comes to lifting properly. If you don’t stop and think before you grab that heavy crate or unwieldy piece of plywood, you can get seriously hurt.

(15 Minutes)

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Resisting the Flu

Educate your staff on how to prevent transmission of the seasonal flu, care for themselves and others, and recognize danger signs that require urgent medical attention. Narrated by Eric A. Weiss, MD, of the Stanford University School of Medicine.

(13 Minutes)

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Safe Hiring: How You Can Avoid Bad Hires

*Revised for 2017 *

Hiring mistakes are every manager's nightmare. This video provides specific methods for screening out criminal or dishonest job candidates, including five powerful interview questions.

(23 Minutes)

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Sexual Harassment: A Commonsense Approach — California Manager's Version

Used as one component of a two-hour program led by your own qualified in-house trainer, this sexual harassment training video helps you achieve California AB 1825 compliance, which requires ongoing training for all managers and supervisors in organizations with 50 or more employees.

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Sexual Harassment: A Commonsense Approach — California Manager's Version - Spanish

This sexual harassment training video, dubbed in Spanish, helps you meet the standards of the recently enacted California AB 1825, which requires ongoing sexual harassment training for all managers and supervisors in organizations with 50 or more employees.

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Sexual Harassment: A Commonsense Approach — Connecticut Manager's Version

Speaking directly to supervisors and managers in Connecticut, this program offers clear guidance on how to recognize and prevent sexual harassment, and explains their responsibilities to respond promptly and appropriately. Ensure that your managers understand the atmosphere of civility you expect them to maintain within your organization.

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Sexual Harassment: A Commonsense Approach - Spanish

Winner of the Cine Golden Eagle AwardThis sexual harassment training program, dubbed in Spanish, helps you train your employees and set a tone of courtesy and respect throughout your workplace. With experts in the field adding their insights, you'll see realistic scenes that help distinguish what is—and what is not—sexual harassment.

Versions Available:
Employee Version (25 Minutes)
Manager Version (32 Minutes)
CA Manager (35 Minutes)
Employee/Manager combo set (2 programs)
Employee/CA Manager combo set (2 programs)

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Sexual Harassment: A Commonsense Approach — Manager's Version

Speaking directly to supervisors and managers, this training video offers clear guidance on how to recognize and prevent sexual harassment, and explains their responsibilities to respond promptly and appropriately to sexual harassment complaints. Ensure that your managers understand the atmosphere of civility you expect them to maintain within your organization.

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Sexual Harassment: A Commonsense Approach — Manager's Version - Spanish

Speaking directly to supervisors and managers, this sexual harassment training video, dubbed in Spanish, offers clear guidance on how to recognize and prevent sexual harassment, and explains their responsibilities to respond promptly and appropriately.

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Training for a Harassment-Free Workplace — CA Manager Version

This release for California Managers features a sequence of original stories that convey important training points as seen through the eyes of the participants. Use this program to improve overall behavior, encourage communication, and help create a workplace that is respectful, productive—and harassment-free!

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Training for a Harassment-Free Workplace — California Manager Version - Spanish

This release for Spanish-speaking California Managers features a sequence of original stories that convey important training points as seen through the eyes of the participants. Use this program to improve overall behavior, encourage communication, and help create a workplace that is respectful, productive—and harassment-free!

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Training for a Harassment-Free Workplace

Use this program, available as an online video or on DVD, to improve overall behavior, encourage communication, and help create a workplace that is respectful, productive—and harassment-free!

Format: Video + Quiz

Versions Available:
Employee Version (18 Minutes)
Manager Version (19 Minutes)
CA Manager Version (20 Minutes)
Employee/Manager combo set (2 Programs)
Employee/CA Manager combo set (2 Programs)

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Diversity and Inclusion: A Step-by-Step Guide
New!

Diversity and Inclusion: A Step-by-Step Guide

Creating an inclusive environment in the workplace can be a challenge. Fortunately, there are specific skills that can help us smooth workplace interactions and resolve issues that might come up, whether they involve ethnicity, age, gender, sexual orientation, disabilities or anything else that makes people feel different.

Versions available:
Diversity and Inclusion for Employees (20 Minutes)
Diversity and Inclusion for Managers (20 Minutes)
Complete Set (2 programs)

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Training for a Harassment-Free Workplace — Employee Version - Spanish

This release features a sequence of original stories that convey important training points as seen through the eyes of the participants. Use the Spanish version of this program to improve overall behavior, encourage communication, and help create a workplace that is respectful, productive—and harassment-free!

Versions Available:
Employee Version (18 Minutes)
Manager Version (19 Minutes)
CA Manager Version (20 Minutes)
Employee/Manager combo set (2 Programs)
Employee/CA Manager combo set (2 Programs)

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Training for a Harassment-Free Workplace — Manager Version

This Manager's version features a sequence of original stories that convey important training points as seen through the eyes of the participants. Use this program to improve overall behavior, encourage communication, and help create a workplace that is respectful, productive—and harassment-free!

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Training for a Harassment-Free Workplace — Manager Version - Spanish

This Manager's version features a sequence of original stories that convey important training points as seen through the eyes of the participants. Use this Spanish-dubbed program to improve overall behavior, encourage communication, and help create a workplace that is respectful, productive—and harassment-free!

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Slips, Trips, & Falls

Slips, trips and falls are among the leading causes of disabling accidents in the workplace. Yet the vast majority of these injuries can be prevented with a commitment to certain basic but very important principles.

(21 Minutes)

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Social Media at Work

Social media is everywhere — including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

(14 Minutes)

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Social Media at Work - Spanish

Social media is everywhere — including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

(14 Minutes)

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The Stanford Video Guide to Financial Statements

Whether you are a business investor, lender, supplier, customer, or acquirer, you'll need to know how to perform basic financial analysis that can save you from painful losses and win you big profits.

(59 Minutes)

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Diversity and Inclusion: A Step-by-Step Guide for Managers
New!

Diversity and Inclusion: A Step-by-Step Guide for Managers

Assembling the right people for the right job is hard enough. But once you have your people in place, how do you get them to work together and form a cohesive team? This hands-on guide show manager and supervisors how they can resolve issues around ethnicity, age, gender, sexual orientation, disabilities and more.

Versions available:
Diversity and Inclusion for Employees (20 Minutes)
Diversity and Inclusion for Managers (20 Minutes)
Complete Set (2 programs)

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The Stanford Video Guide to Negotiating

Winner of the Cine Golden Eagle AwardNegotiating is the art of making better deals. Making the right business deal can turn a small venture into a big one, or it can turn a quiet product into a blockbuster. This classic best-seller guides viewers through the skills that are the keys to negotiating well.

(59 Minutes)

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Bloodborne Pathogens - Spanish

While not transmitted through casual contact, bloodborne pathogens present a risk in just about any workplace. That’s why it’s important to train all employees, not only those in positions where exposure hazards are a routine part of their jobs.

Versions Available:
Standard Version (17 Minutes)
Clinical Version (18 Minutes)

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Successful Termination

Terminating employees can be the hardest part of management. Learn how to set expectations for job performance, utilize job descriptions and performance management, institute progressive discipline for problem employees, and dismiss employees fairly and legally.

(39 Minutes)

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Time Management (for Managers)

Overworked? Overwhelmed? You're not alone. Learn practical tools for getting a handle on your workday and your employees. After all, as a manager, you don't only get paid for what you do—you get paid for what your people do.

(26 Minutes)

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We're All Different

The workforce has changed. Many of us now find ourselves working side by side with others who are not just like ourselves. Use this diversity awareness training to provide a fresh perspective for your team. After all, we're ALL different.

(14 Minutes)

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Wednesday's Touch

Customer service is an art as well as a science. Filmed in a retail setting, this short video demonstrates that while "skills" are one thing, but the right attitude is even more meaningful.

(6 Minutes)

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When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

(20 Minutes)

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Workplace Ethics: Code of Conduct Training for Employees - Spanish

Ethics matter — not just big scandals, but the small everyday decisions that add up, too. This award-winning workplace ethics training video follows four realistic scenarios that raise awareness, provide a framework for ethical decision making, and will help create a company that employees can be proud of.

Versions Available:
Workplace Ethics (16 Minutes)
Managing Ethics (17 Minutes)
Complete Set (2 programs)

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Workplace Violence: The Early Warning Signs

The manager version of this video covers the ten warning signs seen in the employee version while offering additional content, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee.

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Workplace Violence: The Early Warning Signs

Workplace violence. It can happen in any size organization, in any industry. We read about it in the news often enough that it seems to be a fairly common threat. The manager version offers additional content for managers and supervisors, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee. Managers are strongly encouraged to get support—from HR, security or other designated resources—if they feel uncomfortable or if there is any possibility of a violent reaction.

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Workplace Violence: The Early Warning Signs - Spanish

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly.

Versions Available:
Employee Version (16 Minutes)
Manager (24 Minutes)
Complete Set (2 programs)

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HIPAA Essentials - What Everyone Needs to Know
New!

HIPAA Essentials - What Everyone Needs to Know

This overview of the Health Insurance Portability and Accountability Act (HIPAA) introduces viewers to the who, what, and why of HIPAA. It addresses the specific definitions and rules that govern how health information is protected, and when it may be used, accessed, or disclosed.

The Trainer's Kit includes comprehensive slide sets, quizzes, sample policies, investigation forms, breach notification letters, sign-in sheets, certificates of completion and more.

Versions Available:
HIPAA Essentials (14 Minutes)
HIPAA for Managers (24 Minutes)
Responding to HIPAA Breaches (19 Minutes)
Complete Set (3 programs)

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HIPAA for Managers: Meeting Your Responsibilities Under the Law
New!

HIPAA for Managers: Meeting Your Responsibilities Under the Law

This detailed review of the Health Insurance Portability and Accountability Act (HIPAA) provides administrators, supervisors, and managers with the tools they need for developing and reviewing their HIPAA privacy and security programs.

The Trainer's Kit includes comprehensive slide sets, quizzes, sample policies, investigation forms, breach notification letters, sign-in sheets, certificates of completion and more.

Versions Available:
HIPAA Essentials (14 Minutes)
HIPAA for Managers (24 Minutes)
Responding to HIPAA Breaches (19 Minutes)
Complete Set (3 programs)

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Responding to HIPAA Breaches: A Step-by-Step Guide
New!

Responding to HIPAA Breaches: A Step-by-Step Guide

This in-depth course on the HIPAA/HITECH Act breach regulations provides detailed information for developing a breach response plan.

The Trainer's Kit includes comprehensive slide sets, quizzes, sample policies, investigation forms, breach notification letters, sign-in sheets, certificates of completion and more.

Versions Available:
HIPAA Essentials (14 Minutes)
HIPAA for Managers (24 Minutes)
Responding to HIPAA Breaches (19 Minutes)
Complete Set (3 programs)

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