Complete List

All of the videos below are included in our Complete Online Library. Click on any video to learn more or watch a preview.

Complete Video Library

Our best value ever. Our complete library of best-selling training videos can now be made available to all of your employees online throughout the year with instant streaming access anytime on any device.

All of our training videos are SCORM-compliant for incorporating into your Learning Management System (LMS). No LMS? Take advantage of our feature-rich Kantola Online LMS at no additional cost. (All video courses are also available on DVD.)

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Bloodborne Pathogens

While not transmitted through casual contact, bloodborne pathogens present a risk in just about any workplace. That’s why it’s important to train all employees, not only those in positions where exposure hazards are a routine part of their jobs.

(17 Minutes)

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Bullying and Respect in the Workplace

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Use these programs to learn how to stop bullying behavior and turn a dysfunctional environment into a healthy, productive and pleasant place to work.

(2 Courses)

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Conflicts in the Workplace

While acknowledging common sources of conflict, this entertaining video provides eight specific and reliable skills that help you put aside your differences, control your emotions, and move forward.

(17 Minutes)

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Customer Service Counts

Your business or organization wouldn’t exist without your customers. This award-winning video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement, but can be personally satisfying as well.

(18 Minutes)

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Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

(17 Minutes)

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Cyber Security: Self-Defense in the Digital Age

Narrated by Jesse Goldhammer of the UC Berkeley School of Information and Center for Long-Term Cybersecurity, this course provides best practices you can implement today to help you and your company stay safer online.

(35 Minutes)

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Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

(21 Minutes)

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Diversity and Inclusion - A Step-By-Step Guide

Creating an inclusive environment in the workplace can be a challenge. Fortunately, these programs teach skills that make it easier for everyone to be more open, more respectful in our behavior, and more willing to help others get the job done.

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The Drug-Free Workplace: Setting the Standard

The widespread use and acceptance of alcohol and drugs in society has had an impact on the workplace—and created special challenges for managers. This new video helps you meet mandated training requirements and provides guidance for your employees, managers and supervisors.

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Employment Laws: What Supervisors Need to Know

Supervisors are your front line in preventing legal violations that could bring hefty penalties if employees are not managed properly. Both newly promoted supervisors and experienced managers need a clear understanding of potential legal issues that impact the workplace.

(19 Minutes)

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Federal Wage and Hour Laws: What You Need to Know

Wage & Hour law is complicated. Most supervisors know some of what they need to know, but few really know as much as they should. This program will make your supervisors a better, more legally-compliant manager.

(32 Minutes)

   
Also Available:
  California Version (45 min)
   

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Fire Safety & Evacuation

Fire safety is the collective responsibility of every employee. Unsafe behavior by just one individual can put everyone in the building at risk. Use this video to raise awareness and teach essential fire safety skills.

(16 Minutes)

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Forklift Operation & Safety

It's essential that forklift drivers focus on safety first. This video emphasizes an awareness of forklift driving hazards and promotes best-practices that will help keep your workplace accident-free.

(18 Minutes)

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Harassment Prevention: A Commonsense Approach — Interactive eLearning

Created in collaboration with Littler, the world’s largest labor and employment practice, this award-winning course uses video combined with exercises, games, and other interactive tools to exceed all state, federal, and EEOC requirements for anti-harassment compliance training.

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Harassment Prevention: A Commonsense Approach — Simplified eLearning

Created in collaboration with Littler, the world’s largest labor and employment practice, this award-winning video course can be used to create a training program that exceeds all state, federal, and EEOC requirements for anti-harassment compliance.

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HIPAA — The Complete Trainer’s Kit (3 Courses)

This set of engaging training courses helps both general employees and supervisors make sense of HIPAA's strict (but pretty straightforward) laws and regulations, as well as a detailed look at how to respond to a breach of confidential data and the best ways to protect your organization, and most importantly, your patients.

Each program includes comprehensive slide sets, quizzes, sample policies, investigation forms, breach notification letters, sign-in sheets, certificates of completion and more.

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HazMat: What You Need to Know

The OSHA Hazard Communication Standard (HCS) requires that employees who work with potentially hazardous chemicals receive information about how to use these substances safely. Show your workers how to access critical information that will keep themselves and their coworkers safe on the job.

(15 Minutes)

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How to Write and Deliver Great Speeches

The ability to engage, persuade and lead other people through public speaking is a powerful skill. And the good news: Anyone can give great speeches.

(35 Minutes)

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Leadership at Every Level

Imagine if all your good managers became great leaders. Learn how setting and subordinates determine which management style is most appropriate for your situation.

(24 Minutes)

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Listening Under Pressure

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

(14 Minutes)

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Management & Leadership Skills for Supervisors

Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to approach those tough challenges that seem to come up on a daily basis in the workplace.

(17 Minutes)

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Office Ergonomics: Creating a Comfortable Workstation

This illustrated, step-by-step video guide helps you set up your computer work environment to maximize comfort and productivity while avoiding long-term injury caused by repetitive stress and strain.

(10 Minutes)

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Performance Appraisals: Getting Results

Effective performance appraisals motivate your top employees to do even better and they tell underperformers exactly what is expected and how to improve. Make sure your performance appraisals increase productivity, resolve problems, and improve work satisfaction—both for your employees and supervisors.

(18 Minutes)

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The Power of Positive Discipline

This award-winning employee discipline program gives managers six steps of positive, progressive discipline which begin with coaching and escalate to stronger measures only as needed to solve the problem.

(21 Minutes)

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Professional Email Etiquette

No matter how long you’ve been using email, you’ll learn some very important guidelines in this video—guidelines that will protect you from catastrophes and ensure your messages are professional, every time.

(26 Minutes)

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Proper Lifting Techniques

You can’t rely on instinct when it comes to lifting properly. If you don’t stop and think before you grab that heavy crate or unwieldy piece of plywood, you can get seriously hurt.

(15 Minutes)

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Resisting the Flu

Educate your staff on how to prevent transmission of the seasonal flu, care for themselves and others, and recognize danger signs that require urgent medical attention. Narrated by Eric A. Weiss, MD, of the Stanford University School of Medicine.

(13 Minutes)

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Slips, Trips, & Falls

Slips, trips and falls are among the leading causes of disabling accidents in the workplace. Yet the vast majority of these injuries can be prevented with a commitment to certain basic but very important principles.

(21 Minutes)

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Social Media at Work

Social media is everywhere — including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

(14 Minutes)

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The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.

(10 Minutes)

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Time Management (for Managers)

Overworked? Overwhelmed? You're not alone. Learn practical tools for getting a handle on your workday and your employees. After all, as a manager, you don't only get paid for what you do—you get paid for what your people do.

(26 Minutes)

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The Well-Managed Meeting

Use this best-selling video to learn how to run a meeting well, and set a company-wide standard for meetings that reach their goals—and end on time.

(22 Minutes)

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When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

(20 Minutes)

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Workplace Ethics: Code of Conduct Training for Employees and Managers

Ethics matter — not just big scandals, but the small everyday decisions that add up, too. This pair of award-winning videos follows four realistic scenarios that raise awareness, provide a framework for ethical decision making, and will help create a company that all employees can be proud of.

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Workplace Violence: The Early Warning Signs

The employee version of this video details the ten warning signs of workplace violence, as seen from the employee perspective. The manager version provides supervisors with additional content, such as how to hold information-gathering meetings, confront an aggressor, or terminate a problem employee.

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Building a Winning Team

Jon Gordon's strategies for successfully uniting teams build on the premise that communication is key.

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Capabilities-Driven Strategy

Drawing on research, including in-depth case studies on companies such as Apple and IKEA, Paul Leinwand explains how companies can correct a flawed strategy and still create value in the market.

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Creative Confidence

David Kelley, founder and chair of IDEO, discusses human-centered “design thinking,” which requires building empathy for the end-users of whatever product, service or environment you are creating. But empathy alone is not enough. If you want to innovate routinely, you must have a process.

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Creativity: The Pixar Process

With fascinating insights about the creative process at Pixar and Disney, Ed Catmull reminds us that whatever conclusions we have drawn, we need to hold them lightly. Though they may have been right at one time, that doesn’t mean they are right today.

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Don't Just Set Prices: Manage Them Strategically

When customers reject your price, it is often thought that the price is too high. But according to Tom Nagle, this may not be true. Price levels are only the visible "tip of the iceberg" of pricing strategy. Nagle explains that in order to get customers to pay for value, you have to do more than just set a value-based price.

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Gen Y Decoded

Today’s young workers are a new breed. Socio-cultural factors, such as the self-esteem movement and ubiquitous technology, shaped a generation that thinks differently than its predecessors. Leaders that adjust their communication styles and expectations will succeed in connecting with and motivating this group. Dr. Yarrow’s tips for effectively managing Gen Y include providing context, relevance, and purpose for their work.

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Going Viral (Creating Infectious Action)

Brand development is shifting from an advocacy marketing model (why one should buy a brand) to an ambassador model (how you can participate in the brand). Social media offers a platform that can rapidly transmit brand messaging to an audience while letting the audience participate in the message.

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Happiness Matters

Tony Hsieh discusses the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture.

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How Great Companies Achieve Extraordinary Results with Ordinary People

Dr. Charles O'Reilly argues that the source of sustained competitive advantage already exists within every organization. O'Reilly's prescription for an overheated labor market: abandon the obsession with hiring high-priced stars, instead motivating ordinary people to build a great company and achieve extraordinary results.

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How to Think Like a Start-Up Leader

Steve Blank explains why the innovation process is so difficult in larger organizations and shares tools and processes that successful start-ups use to drive innovation.

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Infinite Reality

Virtual reality is here — what does that mean for your business? Early adopters such as Merrill Lynch, Toyota, LinkedIn and Konica Minolta are already seeing dramatic results in learning simulations, training, and marketing effectiveness. Professor Bailenson draws on his years of psychology experiments in Stanford’s Virtual Human Interaction Lab to demonstrate, in dramatic video footage, the power of virtual reality.

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Judging Talent

Hiring decisions and performance evaluations are affected by common biases, such as favoring tall or attractive candidates. Professor Flynn provides techniques for conducting objective employee evaluations.

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Leadership for Innovation

Professor Hill explains that leaders at many high-profile and innovative companies have built communities of people who are both “willing and able to innovate.” They develop willing teams by pulling people together with a shared purpose, values, and rules of engagement.

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Leadership Lessons from the Gridiron

Giving us glimpses of his experience on the field—from ignominious interceptions to come-from-behind wins—with self-deprecating humor and passion for the game, Steve Young shares his lifelong takeaways.

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Managing the Millennials

New generations entering the job market have always caused disruption for coworkers and created challenges for managers from previous generations. The Millennials now entering the job market are no different. Alec Levenson’s research of over 40,000 employees, comparing Millennials to Generation X, shows significant differences in their needs for flexibility, team cohesion, and supervisor support and appreciation.

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Negotiation: Myths, Misperceptions and Damned Lies

Professor Neale debunks common negotiation myths as she shares the results of empirical research on negotiating strategies and the process of “mutual influence” that drives negotiation.

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The Power of Persuasion

Increase your power and influence with simple, guaranteed methods you'll start using right away. In this dynamic presentation, Robert Cialdini provides fascinating insights on how to be successful in your attempts to persuade all manner of other people. This program is a "must" for managers, marketers, and manipulators of all kinds.

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Red Queen Competition: A Dynamic View of Strategy

Your job as a manager is not to come up with solutions—it is to be the architect of an organization that comes up with solutions. William Barnett explains how to see competition as an engine that generates capability. He offers ways to help you develop the strength to persevere and prosper, while others lose themselves in the struggle of just trying to keep up.

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Strategy and the Purpose-Driven Leader

In the past 25 years, thousands of articles have been written about strategy, but virtually none about the leadership vital for doing it well. Strategy has been transformed from an art to a science—but science alone is not enough. Cynthia Montgomery makes the case for bringing people back into the equation.

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The Values-Based Leader

Practical advice on how to lead while staying true to your moral compass. Values-based leadership is possible for anyone to achieve, at any point in a career, by adhering to four guiding principles of behavior.

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Why Zebras Don't Get Ulcers

Tackling the serious topic of stress in his famously entertaining manner, Robert Sapolsky sets the stage on a Kenyan savannah, with a hungry lion in hot pursuit of a terrified zebra. As he explains, the zebra’s fight-or-flight response channels essential energy to its survival effort by shutting down and even damaging nonessential biological functions—in a temporary, short-term response.

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