Careers with Kantola

Careers with

Kantola

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Want to Make a Difference?

We want workplaces to be awesome for everyone
In the past five years alone, Kantola has helped over 15,000 organizations start transforming their workplace cultures to be free from discrimination and harassment. We hope you join us.
 
online-training

Growth

We're just getting started
We are at a crucial cultural moment, where increasing numbers of people, and the organizations they are a part of, are realizing that both the rhetoric and actions around crucial issues like harassment, diversity, and next-generation managerial skills are in dire need of change in order to stay relevant. This is a transformational time, and we are excited to be a part of it.
 
online-training

People

Teamwork makes the dream work
Every single one of us at Kantola is deeply committed to transforming workplace cultures around the US and the world. We are a fast-growing company, serve a rapidly expanding need, and provide significant opportunity for professional growth. As part of a growing team, everyone will directly impact the success of the business. If you enjoy working in a mission-driven, entrepreneurial, collaborative team environment we encourage you to send a cover letter and resume to careers@kantola.com.
 

Open Positions:

Responsibilities:

  • Provide best customer service in eLearning industry via telephone, email and chat
  • Help onboard new customers on Kantola’s proprietary LMS & work on customizations, support and testing functions
  • Problem solve and help company improve customer experience
  • Manage qualification and assignment of inbound (website, phone, email) leads
  • Contribute to the collaborative team environment
  • Additional duties as needed

Qualifications:

  • Strong belief in core Kantola products (e.g. harassment & diversity training)
  • Friendly, enthusiastic, thoughtful and empathic customer service mindset
  • Positive attitude and proven track record of prior success in a quota driven role
  • Excellent written and verbal communication skills
  • Comfortable with technology, including skills in Microsoft Office (Word, Excel, and Outlook) with SalesForce experience a plus
  • Minimum 1-3 years of delivering great customer care (e.g. contact center, technical customer support role)
  • BA or BS degree
  • Previous experience with SaaS, Articulate Storyline a plus

Compensation:

Compensation is a combination of base salary plus bonus. Compensation is based on relevant experience.

Location:

The position is based in the Bay Area (just across Golden Gate bridge in downtown Mill Valley, CA.). No travel required.

Please put “Customer Success Specialist” in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

Responsibilities:

  • Close inbound leads generated by organization (sales process conducted over the phone/email)
  • Develop trusted advisor relationships with HR professionals and influence other key stakeholders (e.g. executives, general counsel)
  • Generate new business opportunities with existing and new clients
  • Utilize Salesforce to track pipeline and achieve/exceed revenue targets
  • Serve east coast customers on Eastern Standard Time (e.g. 9:00am E.T. start)
  • Contribute to the collaborative team environment
  • Additional duties as needed

Qualifications:

  • Strong belief in core Kantola products (e.g. harassment & diversity training)
  • Friendly, enthusiastic, thoughtful and empathic customer service mindset
  • Positive attitude and proven track record of prior success in a quota driven role
  • Minimum 3-5 years of sales experience
  • Excellent written and verbal communication skills
  • Comfortable with technology, including skills in Microsoft Office (Word, Excel, and Outlook) with SalesForce experience a plus
  • Ability to juggle many customer proposals at one time
  • BA or BS degree
  • Experience in an HR role within a company a plus
  • B2B SaaS sales or corporate learning sales experience a plus

Compensation:

Compensation is a combination of base salary plus sales commissions. Salary is based on relevant experience, coupled with an uncapped commission plan.

Location:

The position is focused on closing sales in the East Coast (New York as the primary market). It is therefore either intended for someone in the San Francisco Bay Area who is looking to work east coast hours. We are open to remote work 3-4 days a week and 1-2 days a week in our Mill Valley office.

Please put “Sales & Account Executive (East Coast Hours)” in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

Kantola Training is known in the industry for providing world class customer support combined with our best-of-breed Learning Manage System (LMS), operated in the SaaS model. We seek a technology professional to assist our growing team in supporting operations of our SaaS systems. This is a technical role that involves independence and working with internal and external customers. If you are likely to utter the words “I got this” several times daily you are likely a good fit.

Responsibilities:

  • Assist the VP of Engineering with day-to-day operations of our SaaS based infrastructure including monitoring services for performance and reliability, as well as proactively implementing measures designed to head off problems before they materialize into larger issues that affect our service and client experience.
  • Take lead responsibility and bring to appropriate disposition Level 2 tech support issues as reported by the Customer Success team
  • Provide the best support service in eLearning industry via telephone and email, escalating to Level 3 as needed
  • Assist in project management and activities related to delivery of our ongoing pipeline of system fixes and enhancements as developed by our offshore software development team
  • Provide UAT testing support related to system fixes and enhancements, working within (and helping to define) appropriate change control practices
  • Note: This is not a software developer position
  • Willing to work eastern time zone hours (e.g. 9:00am E.T. start)
  • Additional duties including special projects as defined
  • Contribute to collaborative team environment

Qualifications:

  • Aptitude for diagnosing technical problems
  • Ability to work independently with self-sufficiency
  • Confidence in engaging with data center support engineers and off-shore software developers towards explaining system anomalies and resolution of problems
  • Working knowledge of .Net and Javascript a plus
  • Conceptual knowledge of RDBMS database relationship and indexing (e.g. SQL Server) a plus
  • Previous experience with SCORM, Articulate, SaaS, online training, eLearning, desired but not mandatory
  • Minimum 3-5 years in a technical role with increasing responsibility over time
  • Friendly, enthusiastic, thoughtful and empathic customer service mindset with positive attitude and proven track record of success in a related role
  • Great communicator with excellent written and verbal communication skills
  • BA or BS degree, or compensating work experience

Compensation:

Compensation is a combination of base salary plus bonus. Compensation is based on relevant experience.

Location:

The position is based in the Bay Area (just across Golden Gate bridge in downtown Mill Valley, CA.). No travel required.

Please put “Technical Operations Specialist” in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

Over the last six years, Kantola has served ~15k organizations ranging from small employers to some of the most well-known large companies in the US. We are a fast-growing company serving a rapidly expanding need which provides significant opportunity for professional growth. As a part of small growing team, everyone will directly impact the success of the business. If you enjoy working in a mission driven, entrepreneurial, collaborative team environment we encourage you to apply.

We are looking for a senior account manager who has proven excellent project management skills who is excited to manage our most important complex customers

Responsibilities:

  • Coordinate wide variety of complex work (e.g. customizations, onboarding, integrations, customer service issues) across multiple internal teams, vendors and customers for largest most strategic accounts
  • Help define scope and timelines for relevant work, including being transparent with customers on timing, cost and risk implications of choices
  • Manage customer expectations and ensure consistent communication with customer accounts
  • Combine both project management and account management skills to provide outstanding customer service in a challenging environment
  • Employ a problem solver’s mindset, anticipate issues & roadblocks and develop workable solutions
  • Hold people to task to ensure delivery
  • Analyze customer base to spot potential customer success issues across different customer segments
  • Develop expertise and passion for courses and learning management system
  • Contribute to the collaborative team environment
  • Additional duties as needed

Qualifications/Attributes:

  • Strong belief in core Kantola products (e.g. harassment & diversity training)
  • Proven track record of prior success in account management as well as project management with corresponding skill and experience set
  • Detailed oriented and can shift readily between the big picture and the small-but-crucial details, knowing when to concentrate on each
  • Inclined towards under promising / over delivering with a strong belief in the sanctity of deadlines
  • Comfortable with technology with aptitude to gain comfort in new software platforms
  • Works well under pressure with high tolerance for ambiguity and complexity and comfortable with change
  • Strong communication & people skills needed to develop trust and communication among all of a project's stakeholders
  • Excellent written and verbal communication skills
  • Excellent analytical skills & aptitude for pattern recognition
  • Strong working knowledge of Microsoft Office with SalesForce experience a plus
  • BA or BS degree required

Compensation:

Compensation is a combination of base salary plus bonus. Compensation is based on relevant experience.

Location:

The position is based in the Bay Area (just across Golden Gate bridge in downtown Mill Valley, CA.). No travel required.

Please put “Senior Customer Success Project Manager” in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

Over the last six years, Kantola has served ~15k organizations ranging from small employers to some of the most well-known large companies in the US. We are a fast-growing company serving a rapidly expanding need which provides significant opportunity for professional growth. As a part of small growing team, everyone will directly impact the success of the business. If you enjoy working in a mission driven, entrepreneurial, collaborative team environment we encourage you to apply.

We are looking for a driven change agent who has proven excellent project management skills with ambitions to become a VP/executive team member within 3-5 years.

Responsibilities:

  • Take complete ownership of agreed eLearning course development roadmap and drive from initial concept to final product on-time and within budget
  • Work closely with subject matter experts, development team, marketing, and sales throughout product cycle
  • Create and maintain project schedules, schedule tasks, identify dependencies, establish deadlines and create milestones for all stakeholders and resources. Revises plans as appropriate to meet changing needs and requirements
  • Develop an effective document management process for organizing and archiving source files, tracking documentation, and version control of all versions, revisions, and updates
  • Work with external partners including movie directors, production crews, video/sound editors, course developers, translators, and others to deliver products on time
  • Employ a problem solver’s mindset, anticipate issues and roadblocks, and develop workable solutions
  • Be a change agent within the organization delivering complex projects that require effectively working with all internal departments and external vendors
  • Hold everyone to account to ensure delivery, and be able to deliver bad news while also offering solutions
  • Contribute to course design and product roadmap
  • Additional duties as needed

Qualifications/Attributes:

  • Strong belief in core Kantola products (e.g. harassment & diversity training)
  • Proven track record of prior success in project management
  • Work well under pressure with high tolerance for ambiguity and complexity
  • Strong problem solving and process improvement skills
  • Comfortable with change in dynamic environments with many moving parts
  • Can shift readily from the big picture to the small-but-crucial details, knowing when to concentrate on each
  • Ruthless prioritizer who can balance maintaining award-winning quality with meeting deadlines
  • Strong communication and people skills needed to develop trust and communication among all of a project's stakeholders
  • Passion for working with external and internal development teams
  • Excellent written and verbal communication skills
  • Strong working knowledge of Microsoft Office and Google Drive
  • Previous experience with video and audio production and Storyline a big plus
  • BA or BS degree required, MBA or other relevant graduate experience a plus.
  • Former experience as a strategy consultant a plus

Compensation:

Compensation is a combination of base salary plus bonus. Compensation is based on relevant experience.

Location:

The position is based in the Bay Area (just across Golden Gate bridge in downtown Mill Valley, CA.). No travel required.

Please put “Course Development Project Manager” in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

 
 
 
 
online-training

Equal Opportunity

Kantola is an Equal Opportunity Employer
Kantola Training Solutions is committed to providing a workplace free of harassment and discrimination. Kantola provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, in accordance with federal, state, and local laws governing nondiscrimination in employment. Kantola expressly prohibits any form of workplace discrimination or harassment based on any of these protected characteristics.