Careers with Kantola

Careers with

Kantola

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Want to Make a Difference?

We want workplaces to be awesome for everyone
In the past five years alone, Kantola has helped over 15,000 organizations start transforming their workplace cultures to be free from discrimination and harassment. We hope you join us.
 
online-training

Growth

We're just getting started
We are at a crucial cultural moment, where increasing numbers of people, and the organizations they are a part of, are realizing that both the rhetoric and actions around crucial issues like harassment, diversity, and next-generation managerial skills are in dire need of change in order to stay relevant. This is a transformational time, and we are excited to be a part of it.
 
online-training

People

Teamwork makes the dream work
Every single one of us at Kantola is deeply committed to transforming workplace cultures around the US and the world. We are a fast-growing company, serve a rapidly expanding need, and provide significant opportunity for professional growth. As part of a growing team, everyone will directly impact the success of the business. If you enjoy working in a mission-driven, entrepreneurial, collaborative team environment we encourage you to send a cover letter and resume to careers@kantola.com.
 

Open Positions:

Responsibilities:

  • Provide best customer service in eLearning industry via telephone, email and chat
  • Help onboard new customers on Kantola’s proprietary LMS & work on customizations, support and testing functions
  • Problem solve and help company improve customer experience
  • Manage qualification and assignment of inbound (website, phone, email) leads
  • Contribute to the collaborative team environment
  • Additional duties as needed

Qualifications:

  • Strong belief in core Kantola products (e.g. harassment & diversity training)
  • Friendly, enthusiastic, thoughtful and empathic customer service mindset
  • Positive attitude and proven track record of prior success in a quota driven role
  • Excellent written and verbal communication skills
  • Comfortable with technology, including skills in Microsoft Office (Word, Excel, and Outlook) with SalesForce experience a plus
  • Minimum 1-3 years of delivering great customer care (e.g. contact center, technical customer support role)
  • BA or BS degree
  • Previous experience with SaaS, Articulate Storyline a plus

Compensation:

Compensation is a combination of base salary plus bonus. Compensation is based on relevant experience.

Location:

The position is based in the Bay Area (just across Golden Gate bridge in downtown Mill Valley, CA.). No travel required.

Please put “Customer Success Specialist” in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

Responsibilities:

  • Close inbound leads generated by organization (sales process conducted over the phone/email)
  • Develop trusted advisor relationships with HR professionals and influence other key stakeholders (e.g. executives, general counsel)
  • Generate new business opportunities with existing and new clients
  • Utilize Salesforce to track pipeline and achieve/exceed revenue targets
  • Serve east coast customers on Eastern Standard Time (e.g. 9:00am E.T. start)
  • Contribute to the collaborative team environment
  • Additional duties as needed

Qualifications:

  • Strong belief in core Kantola products (e.g. harassment & diversity training)
  • Friendly, enthusiastic, thoughtful and empathic customer service mindset
  • Positive attitude and proven track record of prior success in a quota driven role
  • Minimum 3-5 years of sales experience
  • Excellent written and verbal communication skills
  • Comfortable with technology, including skills in Microsoft Office (Word, Excel, and Outlook) with SalesForce experience a plus
  • Ability to juggle many customer proposals at one time
  • BA or BS degree
  • Experience in an HR role within a company a plus
  • B2B SaaS sales or corporate learning sales experience a plus

Compensation:

Compensation is a combination of base salary plus sales commissions. Salary is based on relevant experience, coupled with an uncapped commission plan.

Location:

The position is focused on closing sales in the East Coast (New York as the primary market). It is therefore either intended for someone in the San Francisco Bay Area who is looking to work east coast hours. We are open to remote work 3-4 days a week and 1-2 days a week in our Mill Valley office.

Please put “Sales & Account Executive (East Coast Hours)” in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

Kantola Training is known in the industry for providing world class customer support combined with our best-of-breed Learning Management System (LMS), operated in the SaaS model. We seek a technology operations professional to assist our growing team in supporting operations of our SaaS systems. This is a technical role that involves independence and working with internal and external customers. If you are likely to utter the words “I got this” several times daily you are likely a good fit. This is not a software developer role.

Responsibilities:

  • Assist the VP of Engineering with day-to-day operations of our SaaS based infrastructure including monitoring services for performance and reliability, as well as proactively implementing measures designed to head off problems before they materialize into larger issues that affect our service and client experience.
  • Take lead responsibility and bring to appropriate disposition Level 2 tech support issues as reported by the Customer Success team
  • Provide the best support service in eLearning industry via telephone and email, escalating to Level 3 as needed
  • Assist in project management and activities related to delivery of our ongoing pipeline of system fixes and enhancements as developed by our offshore software development team
  • Provide UAT testing support related to system fixes and enhancements, working within (and helping to define) appropriate change control practices
  • Note: This is not a software developer position
  • Willing to work eastern time zone hours (e.g. 9:00am E.T. start)
  • Additional duties including special projects as defined
  • Contribute to collaborative team environment

Qualifications:

  • Aptitude for diagnosing technical problems
  • Ability to work independently with self-sufficiency
  • Confidence in engaging with data center support engineers and off-shore software developers towards explaining system anomalies and resolution of problems
  • Working knowledge of .Net and Javascript a plus
  • Conceptual knowledge of RDBMS database relationship and indexing (e.g. SQL Server)
  • Knowledge of and experience with cloud-based infrastructure (AWS, Azure)
  • Previous experience with SCORM, Articulate, SaaS, online training, eLearning, desired but not mandatory
  • Minimum 5 years in a technical role with increasing responsibility over time
  • Friendly, enthusiastic, thoughtful and empathic customer service mindset with positive attitude and proven track record of success in a related role
  • Great communicator with excellent written and verbal communication skills
  • BA or BS degree, or compensating work experience

Compensation:

Compensation is a combination of base salary plus bonus. Compensation is based on relevant experience.

Location:

The position is based in the Bay Area (just across Golden Gate bridge in downtown Mill Valley, CA.). No travel required.

Please put “Technical Program Manager" in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

As Digital Marketing Manager, you will report to the VP of Growth, working closely together to build new marketing channels, both paid and owned. You will be responsible for the evaluation, efficiency, and growth of new and existing marketing programs, and for the execution of marketing campaigns across channels. You will be highly focused on b2b lead generation.

Responsibilities:

  • Analyze key performance data and report out insights and recommendations based on marketing tests and benchmarks
  • Develop reporting and dashboards based on business requirements
  • Evaluate site conversion rate optimization strategies and execute iterative testing for constant growth
  • Leverage statistical & predictive analysis and let data guide campaign decisions
  • Employ a problem solver’s mindset, anticipate issues & roadblocks and develop workable solutions
  • SEO and organic growth development
  • Create content roadmap and strategic content placements, and work with freelancers to develop content
  • Manage and grow owned social media accounts (LinkedIn, Facebook)

Qualifications/Attributes:

  • Strong belief in and passion for Kantola's mission
  • 4+ years of work experience in management consulting, performance marketing, b2b marketing/lead generation, or other quantitative/data-driven functions
  • You have a creative and curious spark and are willing to wear multiple hats in a fast-paced environment
  • Exceptional problem solver with ability to transition between detailed data and high-level insight
  • Understanding of and experience in digital marketing and marketing automation programs (SEM, Social, Display, Pardot)
  • Excellent written and verbal communication skills
  • Ability to prioritize work and manage time efficiently
  • Strong analytical and problem-solving skills
  • Proficiency in Excel
  • Analytics software experience with GDN, Google Analytics, Google Ads, A/B testing, Salesforce & Pardot preferred
  • BA / BS degree required

Compensation:

Compensation is a combination of base salary plus bonus. Compensation is based on relevant experience.

Location:

The position is based in the Bay Area (just across Golden Gate bridge in downtown Mill Valley, CA.). No travel required.

Please put “Digital Marketing Manager” in the subject line of your message. We look forward to hearing from you!

Respond to careers@kantola.com

 
 
 
 
online-training

Equal Opportunity

Kantola is an Equal Opportunity Employer
Kantola Training Solutions is committed to providing a workplace free of harassment and discrimination. Kantola provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, in accordance with federal, state, and local laws governing nondiscrimination in employment. Kantola expressly prohibits any form of workplace discrimination or harassment based on any of these protected characteristics.