Learn from customer successes, read helpful articles and catch up on new information that trainers need to know.

California’s Newest Laws: It’s Shocktober for Employers!

The September 30, 2018 deadline has come and gone for Governor Jerry Brown to evaluate the bills passed by the California legislature this year. In his last hurrah, Governor Brown has signed into law a jaw-dropping number of bills that pertain to labor and employment issues, ranging from expanded liability and training obligations surrounding sexual harassment to meal breaks for certain commercial drivers.

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California Expands Employer Requirements to Prevent and Address Sexual Harassment

Over the last year or so, our society has embarked on a difficult but much needed collective conversation about sexual harassment. It has been a roller coaster with tales of abuses of power, suffering, bravery, confusion, solidarity and change. With this backdrop, state legislatures have taken note, with many states considering new laws or expanding existing laws to address the issue, particularly with respect to workplace harassment.

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MEL Magazine: The Makers of Sexual Harassment Training Videos Say Business Is Booming After #MeToo

Linda Conley encountered her first sexual harassment training assignment in 1997, as lead script writer and researcher for Kantola Training Services. The company had acquired a smaller firm that had its own video series on harassment in the workplace, and it was Conley’s task to review it for redistribution by Kantola. The company’s legal expert, however, had revealed a major problem in a subtle moment of a video on “quid-pro-quo” harassment, in which a superior pressures an employee about sexual favors in return for professional advancement: The conclusion showed the superior being reprimanded and receiving a suspension for his abuse.

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NY Agencies Publish Draft Sexual Harassment Model Policy, Complaint Form, and Training

On August 23, 2018, New York Governor Andrew Cuomo issued an executive order that contains a model policy, model complaint form, and model training in accordance with the state’s new sexual harassment law.

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New York Releases Draft of its Model Harassment Prevention Training Program

As you know, New York state and New York City signed laws requiring workplace training on harassment prevention. Last week Governor Cuomo released materials and guidance on the state’s updated sexual harassment laws, including a model sexual harassment training program.

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What You Need to Know About New York’s Anti-Harassment Legislation

On April 12th, New York Governor Andrew Cuomo signed the New York state budget. Buried near the back of the 95-page document are pages of new workplace anti-harassment requirements. On May 9th, New York City Mayor de Blasio signed 11 anti-harassment bills. The big surprise: these are not the California and Connecticut rules, tweaked; it’s a fresh approach.

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New York State and City Expand Anti-Harassment Requirements for Employers

Both the New York State Legislature and the New York City Council recently adopted new legislation targeting sex discrimination and sexual harassment in the workplace. While the federal response to the #MeToo movement has been relatively limited, states and localities are pushing forward with a reform agenda in 2018 that generally expands employee protections and available remedies for unlawful harassment.

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Kantola in the News: The Christian Science Monitor's Series 'Reaching for Equity'

In Part 9 of their series Reaching for Equity, a global series on gender and power, the Christian Science Monitor came to Mill Valley and spoke with Kantola about how harassment training's emphasis is changing away from simple compliance towards  effectively changing behavior, which has been Steve Kantola's focus for over thirty years.

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Announcing Quid Pro Quo: When People in Power Make Demands

"We created this course for all the organizations struggling with quid pro quo issues, as well as those that want to stay ahead of these issues and out of the news,” said Kantola’s CEO, Allen Noren. “I’d like to think this course would have made a difference in preventing the problems at Fox News, NPR, The Weinstein Company and elsewhere.”

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VIDEO REPORT: Bay Area company trains people about sexual harassment

KRON4 talked about the recent firings of Matt Lauer, Charlie Rose, and Garrison Keillor to a company called Kantola Training Solutions.

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Sexual harassment training in vogue for companies after scandals

Kantola was featured in the San Francisco Chronicle, in an article addressing the uptick in awareness of harassment that is growing around the US and the world, and that has growing implications and consequences for organizations that ignore it.

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Kantola and California Harassment Training

As of October 2017, Kantola Training provides two online, interactive eLearning courses that help employers meet or exceed these requirements:

Both of these award-winning courses are available from Kantola as SCORM files for your organization’s LMS, or on Kantola’s own LMS, which gives administrators access to other training features including completion tracking, automated reminder emails, certificates of completion, and more.

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General Harassment Policy Template for Managers and Supervisors

Download a copy of this policy and modify it to fit your needs. This policy is designed to notify all employees, including supervisory employees, of their rights and responsibilities regarding abusive conduct and retaliation in the workplace.

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Harassment Policy Template for California Managers and Supervisors

Download a copy of this policy and modify it to fit your needs. This policy is designed to notify all employees, including supervisory employees, of their rights and responsibilities regarding abusive conduct and retaliation in the workplace.

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Five Ways Your Staff May be Breaching HIPAA... And What You Can Do About It

Healthcare professionals who work in small practice settings may read headlines about huge data breaches and million dollar fines and think HIPAA breaches are only a concern for large health plans and medical centers. But many small breaches that don’t make the headlines occur on a daily basis in small professional practices.

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Case Study: Yale University

Yale had been using a Connecticut-centric sexual harassment course for their faculty, but it was not satisfying their needs. They needed harassment training that was newer and up to date, with a higher level of quality and engagement, and most importantly, that fit their specific policies. To make things more complicated, they required a Single Sign On (SSO) solution that allowed their learners to seamlessly move from Yale’s faculty portal to their solution provider’s LMS.

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The Hidden Costs of Bullying

“Bullying” has been defined as a pattern of disruptive behavior that is meant to hurt, dominate or control others. As a manager or supervisor, you are responsible for supporting your employer’s policies and providing a safe and productive environment for your subordinates. There are obvious ethical reasons for this: most of us believe leaders should be transparent, reasonable, and fair.

But there are practical reasons for maintaining a safe and respectful environment, too. Bullying and harassment carry significant hidden costs, both to individuals and to their organizations.

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New Employee Hiring: Simply a Coin Toss?

by Linda Siniard, SHRM-SCP

Why is the hiring process often handled so poorly? And not just poorly, but sometimes so badly that it can create the very problem it’s meant to solve: filling an open slot in the company’s roster?

Having worked in many industries, I know it is impossible to design a process that works for all companies and organizations. And yet, there are certain best practices that hold true for most. I routinely apply the following steps for hiring of the best candidate possible:

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Case Study: Jefferson Regional Medical Center

John Morkavich, Manager of Surgical/Sterile Processing at Jefferson Regional Medical Center had a customer service problem. This is how he fixed it.

"After training we raised our score from the 44th to the 97th percentile, the highest workgroup score out of our 22 hospital system."

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The Thank-You Box and Managing a Good Termination

by Linda Siniard, SHRM-SCP

The story begins years ago, when I was hurrying into an airport for a flight. Striding across the lobby at high speed, I heard my name being called. “Linda! Linda! Wait!” Following the sound of the voice, my gaze found a woman, waving frantically, and charging towards me. At first I had no recollection of her, but as she neared I remembered: I’d had the difficult task of terminating a year before. “Oh no,” I said to myself, bracing for the conversation. “This could get ugly.”

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Listening skills will transform your customer service


After you’ve greeted your customers, listen to them!

It sounds obvious, but it can be hard to remember in the moment: each customer has their own, unique needs. Although this call will probably just be one of the many that you answer, it's often that customer’s only call, and probably their first direct contact with your organization. Even if the customer’s problem is not unique, this person is.

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Case Study: Ekso Bionics


Jazmin Mora, HR Generalist at Ekso Bionics, needed harassment training, and a platform to deliver it. Kantola provided both.


"Whether we needed to add one user or 15 users, it shouldn’t be time-consuming; administration had to be clear and transparent. We found that Kantola’s software did that much more easily than the program we had been using before."

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What You Need to Know About California’s New DFEH Regulations

Effective April 1, 2016


New regulations apply to employers subject to the FEHA (Fair Employment and Housing Act). They do not alter existing law. They were created to clarify already existing obligations of employers to take reasonable steps to prevent and promptly correct discrimination or harassment in the workplace.

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2016 DFEH Compliance Checklist


Print out this page and share it with your HR staff so that all understand how California’s new regulations impact your company or organization. To meet the requirements for AB 1825, AB 2053 and SB 292, training is mandatory for supervisory personnel in companies with 50 or more employees. This training must last a minimum of two hours.

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Creating a Harassment-Free Workplace

(DFEH Brochure Equivalent)


Sexual harassment is illegal. The Fair Employment and Housing Act (FEHA) defines sexual harassment as harassment based upon sex or of a sexual nature; gender harassment; and harassment based on pregnancy, childbirth, or related medical conditions. It includes unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature.

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Your First Sexual Harassment Complaint

Ten Keys to Success

by Linda Siniard, SHRM-SCP


You are an experienced human resources professional. You’ve attended numerous trainings, conferences, seminars, workshops, and HR association meetings. Maybe you have a national HR certification, or several. But you’ve never received a sexual harassment complaint before. Before today, that is.

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SAMPLE California Harassment Prevention Policy


If your organization doesn't yet have a harassment and discrimination prevention policy, or you want to make sure your current one is sufficient, use this Sample Policy as a starting point!

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Sexual Harassment Investigation Questions

Approved by the EEOC


The following questions can be customized to fit the situation. Maybe this is your first sexual harassment complaint. Remember to avoid “leading” questions and comments. Your documentation could become part of legal proceedings and it’s important to maintain the fact-finding intent of your company’s investigation.

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Workplace Violence and the Ostrich Syndrome

How to Spot, and Stop, Problems

by Linda Siniard, SHRM-SCP


While it is a myth that ostriches bury their heads in the sand to avoid danger, it is an apt image for how we human resource professionals often wish we could react when having to deal with what may be—or not be—impending workplace violence.

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Case Study: PS Business Parks

Glendale, CA

PS Business Parks, a publicly traded full-service real estate company, owns and operates nearly 30 million rentable square feet of commercial space across 8 states. As PS Business Parks has continued to grow, so too have their training needs.

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Case Study: Universal Therapy Group

Burlington, IA

The staff at Universal Therapy Group in Burlington, Iowa is a highly-skilled group. True to the name “Universal,” they offer a wide range of services, from physical, occupational and speech therapy to personal training and sports enhancement.

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Case Study: Martin Resorts

San Luis Obispo, CA

Martin Resorts’ family-friendly hotels can be found on California’s lovely Central Coast. Thomas Wood, Director of Human Resources, conducts monthly trainings for small groups of 5-20 employees at a time for all five properties.

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AB 2053 Training Requirements

by Linda J. Garrett, J.D.

Effective January, 1, 2015, “prevention of abusive conduct” must be included as a component of the AB 1825 biennial sexual harassment and discrimination training provided to managers and supervisors in California.

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Kahuna Payment Systems

Bloomington, IL

In order to keep a busy call center up and running, Kahuna Payment Solutions (FlexPay PLUS®) offers training sessions over a 2-3 day period to small groups of employees at a time. “We keep it short and sweet,” says Angela Stine.

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The Lane Hospitality Group

Chicago, IL

Formed by the Lane family in 1986 as a group of just three hotels, and currently owned by an independent investment company, AWH, the Lane Hospitality Group is a hotel management company with a current portfolio of 15 full service and premium select service hotel properties across the U.S., in association with Hilton, Marriott, InterContinental Hotels Group, and others.

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Resources for Human Development

Philadelphia, PA

Resources for Human Development, established in 1970, is a nonprofit social services organization active in 14 states from California to Connecticut that provides assistance for homeless individuals and families, as well as people with developmental disabilities, mental illness, or addictions.

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The Marc Center of Mesa

Mesa, Arizona

For over 55 years, the Marc Center of Mesa, Arizona, has been dedicated to enhancing the lives of people living with disabilities. Founded in 1957 by a group of nine families with children with special needs, the Marc Center now provides services to over 8,000 people of all ages with developmental and physical disabilities and behavioral health challenges.

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Yogurtland

Anaheim, California

Founder Phillip Chang opened Yogurtland’s first store in Anaheim, California, in 2006, where guests could self-serve from 16 flavors of yogurt and combine them with over 30 toppings. Now on track to open 550 stores worldwide by 2015, Yogurtland has become a sweet story of success!

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Roberts Dairy

Omaha, Nebraska

Founded over 100 years ago near Lincoln, Nebraska, Roberts Dairy now serves seven states from its headquarters in Omaha with three production plants, ten distribution centers and over 700 employees. Roberts Dairy products go beyond dairy and ice cream to include additional fresh foods and other well-known brands.

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Overland West, Inc.

Ogden, Utah

The largest Hertz licensee in North America, Overland West has twenty-two rental locations in seven western states along with five locations for sales of late-model used cars. Claudia Allred, Human Resources Manager, maintains a video lending library available year-round to managers at all locations.

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DAV Industries

Spring Valley, California

DAV Industries, based in Spring Valley, California, operates three Veterans Thrift Stores for Disabled American Veterans. Every year, this worthwhile nonprofit chooses a different theme for its quarterly management meetings. In 2010, the theme was “teamwork” and in 2011 the theme is “customer service.”

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Southern Plains Co-op

Estevan, Saskatchewan

Southern Plains Co-op operates three member-owned retail grocery stores along with service stations and petroleum delivery as part of the 3,000-employee Federated Co-Operatives, Ltd. of Western Canada.

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Omni Air International, Inc.

Tulsa, Oklahoma

A charter air carrier with more than 1,000 aviation professionals, Omni Air uses Kantola's training videos during new hire orientation and then annually to meet training requirements for its pilots and flight attendants. 

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Henry County Water & Sewerage Authority

McDonough, Georgia

Claudia Cooper, the Benefits Coordinator of the Henry County Water and Sewerage Authority in McDonough, Georgia, with the assistance of Margaret Williams, HR Coordinator, has added a dozen or so Kantola video training programs to her collection since 2008.

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Akwesasne Mohawk Casino

Hogansburg, New York

The Akwesasne Mohawk Casino has a very active training program. According to HR Director Emily Lauzon, monthly orientation meetings are held to train any new hires for that month on the subject of sexual harassment.

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Birchwood Foods

Norcross, Georgia

Founded in 1936, family-owned Birchwood Foods provides quality beef for the foodservice and retail industries. And since 2003, it has supplemented its employee training program with 20 Kantola training videos. 

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