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Stanford Executive Briefings
Stanford Executive Briefings
Featured Briefings
The Power of Persuasion
Robert Cialdini
Leveraging the Spotlight of Leadership
Jay Conger
The Best Service is No Service
Bill Price
A Leader's Legacy
Jim Kouzes
How Great Companies Achieve Extraordinary Results with Ordinary People
Charles O'Reilly III
The Mastery of Speaking as a Leader
Terry Pearce
How to Manage People Through Continuous Change
Carol Kinsey Goman, PhD
Stanford Executive Briefings
Top Selling Video Training
  1. Sexual Harassment: A Commonsense Approach — Employee Version
  2. The Essentials of Great Service
  3. We're All Different
  4. The Stanford Video Guide to Financial Statements
  5. Performance Appraisals: Getting Results
  6. Telephone Customer Service
  7. Breakthrough Listening
  8. Time Management
 
Customers Say... "This video was very helpful. It has very strong points... is going to help our customer service department. Everyone in our CSR department thought it was great."
Lisa Hutchison
Customer Service Rep. 2
Oak Ridge Utility District.
Oak Ridge, TN
 
 

Business Training Videos

   
Best Seller
Breakthrough Listening 

Harassment & Diversity: Respecting Differences — Manager Version 

Performance Coaching 

Sexual Harassment: A Commonsense Approach — Manager's Version 

The Stanford Video Guide to Financial Statements 
  -   George Parker

Time Management 

Harassment & Diversity: Respecting Differences — Employee Version 

Managing People 

Sexual Harassment: A Commonsense Approach — Employee Version 

The Essentials of Great Service 

The Stanford Video Guide to Negotiating 
  -   Margaret Neale

Bundled Sets
Best Practices for Your Website Collection

Human Resource Collection

MS Office 2007 Collection

Customer Service Collection

Manager's Collection

The Stanford Video Guide to Negotiating/Financial Statements Combination Package

Communication
Breakthrough Listening 

Getting Ahead by Getting Along

How to Write and Deliver Great Speeches

Resolving Conflicts in the Workplace

Telephone Customer Service

When the Phone Rings 

Criticism: Giving and Taking

How to Say It

Listening Under Pressure

Telephone Courtesy: You Are the Company

Valuing Diversity at the Interpersonal Level

Customer Service
Creating the Repeat Customer

Dealing with the Irate Customer 

Listening Under Pressure

Serving Customers — Helping People

Telephone Customer Service

The Customer Service Connection

Three Cornerstones of Customer Service and Selling

Customer Service Collection

It's Your Call

Service for All

Telephone Courtesy: You Are the Company

The ART of Customer Service

The Essentials of Great Service 

When the Phone Rings 

Diversity Training Videos
Harassment & Diversity: Respecting Differences — Employee Version 

Harassment & Diversity: Respecting Differences — Manager Version 

Valuing Diversity at the Interpersonal Level

Harassment & Diversity: Respecting Differences — Employee/Manager Combination Package

Service for All

We're All Different

Featured Training Videos
Breakthrough Listening 

Sexual Harassment: A Commonsense Approach — Employee Version 

Performance Appraisals: Getting Results

The Essentials of Great Service 

Health & Safety
Avoiding Dog Bites

Emergency Evacuation Procedures

Food Service Safety Set

Hazardous Materials

Myths About PPE

Preventing and Managing Computer Related Injuries
  -   Leo Kioshian, MD (Ret.), Amy Ladd, MD

Proper Lifting Techniques 

Slips, Trips, & Falls 

Ten Steps to Chemical Safety

Workplace Violence 

Drive Safely

Fire Safety & Evacuation 

Forklift Operation & Safety 

It Won't Happen Here

Preventing and Managing Back Pain

Preventing and Managing Stress

Resisting the Flu 

Steps for Safe Lifting and Carrying

Unsolved Accidents

Hiring
ADA & Disability Law

Hiring Success

Legal & Effective Hiring

EEO Compliance for Supervisors & Managers

Interviewing Job Applicants with Disabilities

Safe Hiring

Human Resources
A Positive Approach to Discipline

EEO Compliance for Supervisors & Managers

Harassment & Diversity: Respecting Differences — Manager Version 

Human Resource Collection

Legal & Effective Hiring

Performance Appraisals: Getting Results

Resisting the Flu 

Sexual Harassment: Serious Business

The Family & Medical Leave Act

ADA & Disability Law

Harassment & Diversity: Respecting Differences — Employee Version 

Hiring Success

Interviewing Job Applicants with Disabilities

Legal Survival Skills for the Modern Manager

Preventing Sexual Harassment

Safe Hiring

Successful Termination

The Power of Positive Discipline 

Leadership
Be Prepared to Lead

Management & Supervising
A Positive Approach to Discipline

Avoiding Common Discipline Mistakes

Be Prepared to Lead

Cornerstones of Quality

Criticism: Giving and Taking

Getting Things Done Through People

How to Run a Successful Meeting—In Half the Time

Legal Survival Skills for the Modern Manager

Managing People 

Performance Appraisals: Getting Results

Preventing Liability

Supervising for Quality

The Team Approach

ADA & Disability Law

Be Prepared for Meetings

Breakthrough Listening 

Courage to Coach - Retail

EEO Compliance for Supervisors & Managers

How Supervisors Should Appraise Employee Performance

It Won't Happen Here

Manager's Collection

Motivating Your Employees

Performance Coaching 

Successful Termination

The Power of Positive Discipline 

Time Management 

Marketing & Sales
Be Prepared to Sell

Microsoft Office Training
Learning Windows Vista
  -   Erin Olsen

Microsoft Access 2007
  -   Erin Olsen

Microsoft Excel 2007
  -   Michael Meskers

Microsoft Outlook 2007
  -   Erin Olsen

Microsoft PowerPoint 2007
  -   Erin Olsen

Microsoft Word 2007
  -   Michelle Anderson

MS Office 2007 Collection

Microsoft Access 2003
  -   Erin Olsen

Microsoft Excel 2003
  -   Erin Olsen

Microsoft Outlook 2003
  -   Erin Olsen

Microsoft PowerPoint 2003
  -   Erin Olson

Microsoft Word 2003
  -   Erin Olsen

MS Office 2003 Collection

Web Site Design 

MS Office Training
Learning Windows Vista
  -   Erin Olsen

Microsoft Excel 2007
  -   Michael Meskers

Microsoft PowerPoint 2007
  -   Erin Olsen

MS Office 2007 Collection

Microsoft Access 2007
  -   Erin Olsen

Microsoft Outlook 2007
  -   Erin Olsen

Microsoft Word 2007
  -   Michelle Anderson

Web Site Design 

Negotiation
Price Negotiations

The Stanford Video Guide to Negotiating 
  -   Margaret Neale

New
Dealing with the Irate Customer 

Forklift Operation & Safety 

Resisting the Flu 

The Power of Positive Discipline