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Stanford Executive Briefings
Stanford Executive Briefings
Featured Briefings
The Power of Persuasion
Robert Cialdini
Leveraging the Spotlight of Leadership
Jay Conger
The Best Service is No Service
Bill Price
A Leader's Legacy
Jim Kouzes
How Great Companies Achieve Extraordinary Results with Ordinary People
Charles O'Reilly III
The Mastery of Speaking as a Leader
Terry Pearce
How to Manage People Through Continuous Change
Carol Kinsey Goman, PhD
Stanford Executive Briefings
Top Selling Video Training
  1. Sexual Harassment: A Commonsense Approach — Employee Version
  2. The Essentials of Great Service
  3. We're All Different
  4. The Stanford Video Guide to Financial Statements
  5. Performance Appraisals: Getting Results
  6. Telephone Customer Service
  7. Breakthrough Listening
  8. Time Management
 
Customers Say... "It is nice to deal with a company who gives customer service high priority. Well done."
Carol O'Donnell
Workforce Services & Development Officer
West Coast Institute of Training
Joondalup, Australia
11/29/2009
 
 

Harassment & Diversity

Sexual Harassment Video
Sexual Harassment: A Commonsense Approach — Employee Version
This program helps you train your employees and set a tone of courtesy a...
Diversity Training Video
We're All Different
The workforce is changing. Many of us now find ourselves working side by side with others who are not just like o...

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Human Resources

Conflicts in the Workplace
Conflicts in the Workplace
While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable ...
How to Conduct Performance Appraisals
Performance Appraisals: Getting Results
Effective performance appraisals add value to your organization. They motivate your top emplo...

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Customer Service Training

Dealing with the Irate Customer
Dealing with the Irate Customer
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Lear...
Listening Under Pressure
Listening Under Pressure
In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer serv...

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Management

The Power of Positive Discipline
The Power of Positive Discipline
This new program gives you six steps of positive, progressive discipline which begin with coaching a...
Managing People: Key Skills for Great Managers
Managing People: Key Skills for Great Managers
Effective management is concerned with the goals of the workforce as well as the goals...

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Managing Your Web Site

Best Practices for Your Website Collection
Best Practices for Your Website Collection
Order our popular Stanford lecture series on effective Website practices. Learn from the e...
Behind the Browser
Behind the Browser
In easy-to-understand lay terms, Matt Cohen explains the key applications at work behind a web page. You’ll see ho...

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Microsoft Office Training

MS Office Collection
MS Office Collection
Get a strong grounding in your Microsoft Office programs and become an expert in no time. You'll learn how to pe...
Microsoft Excel
Microsoft Excel
Are you new to Excel? Or do you want to dig deeper and take advantage of the many powerful functions Excel has to off...

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