Comedy Central Presents:
The Essentials of Great Service  

All employees with customer contact—in person or on the phone—will benefit from this sharp-witted look at what makes great customer service.

Comedy Central created a training video?!! Yes, and it's a real winner. Darrell Hammond, of Saturday Night Live fame, takes us into a big city coffee bar where we watch customer service in action.

The camera follows employees as they practice behaviors that create great customer satisfaction. Viewers learn how to anticipate customer needs and do "a little something extra."

Key training points:

• How to make a great first impression.
• How to make customers feel special.
• How to earn the respect of customers.
• How to listen actively.
• How to solve problems.

Humor can be risky in a training video. But this amusing program keeps the viewers' interest and entertains while it teaches. The principles displayed in the coffee shop are effective for all customer service positions, in any kind of business.

Guarantee: Viewers will be entertained while learning essential skills of great service that they will put right to work on your customers.

[CC] Closed-Captioned on VHS 

Production Information   17 Minutes   Formats: DVD/VHS Categories: Customer Service Training KeyWords: Retail