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Telephone Customer Service: Basic and Advanced CSR Skills

 

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Telephone Customer Service

Video Discontinued

This telephone customer service video has been replaced by: Customer Service - The Telephone Connection.

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service.

The kind of service that customers receive over the phone is a good indication of how an organization is run. Too often, customer service representatives (CSR) are bogged down by distractions and misunderstandings, hearing what they want to hear and thinking about what they're going to say next. Being an effective listener is the first step toward customer satisfaction.

Being a customer service representative can be a tough job. The goal of a CSR is to demonstrate customer appreciation and leave everyone feeling fulfilled. By developing your phone reps' competencies, this program will help them become more effective with your customers while at the same time increasing their own job satisfaction and reducing burnout.

(Adapted from Crisp's "Call Center Success")


This telephone customer service video has been replaced by: Customer Service - The Telephone Connection.


Telephone Customer Service
Format:DVD
Duration: 26 Minutes 

Categories
Customer Service Videos,
Communication


KeyWords
Phone Skills
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