Telephone Customer Service:

 

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This telephone customer service video has been replaced by: Customer Service - The Telephone Connection.

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service.

The kind of service that customers receive over the phone is a good indication of how an organization is run. Too often, customer service representatives (CSR) are bogged down by distractions and misunderstandings, hearing what they want to hear and thinking about what they're going to say next. Being an effective listener is the first step toward customer satisfaction.

Being a customer service representative can be a tough job. The goal of a CSR is to demonstrate customer appreciation and leave everyone feeling fulfilled. By developing your phone reps' competencies, this program will help them become more effective with your customers while at the same time increasing their own job satisfaction and reducing burnout.

(Adapted from Crisp's "Call Center Success")


This telephone customer service video has been replaced by: Customer Service - The Telephone Connection.

Telephone Customer Service:

DIS-TCS DVD

26 Minutes

DVD

DVDs

 
$149

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Reviews

"Very good high level information... Will be using as an orientation for new staff."Jacky Hoffert

SHIN Help Desk Supervisor
Saskatchewan Health Information Network
Regina, SK, Canada

"Good examples - Realistic. Straight forward - To the point. Modern - Up to date Interesting - presented well."Sharon Huffman

Fulfillment Manager
Reed Business Information
Highlands Ranch, CO