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Customer Reviews...
"I really liked this video. This may be exactly what our organization needs."
Alex Hanson
Education Program Coordinator
United Regional Health Care System
Wichita Falls, TX
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| 35 | | DVD,VHS,Select | Active | DVD | VHS | Select |
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Telephone Courtesy: You Are the Company
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Ensure that your organization always projects a responsive, professional image.
This concise program will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business.
Learn how to:
- Answer correctly.
- Politely ask a caller to hold.
- Take accurate messages.
- Assure callers that they are being listened to.
- Transfer and forward calls.
- Leave recorded messages.
This video is a great tool for teaching your staff how to project a positive view of your organization.
Guarantee: Employees watching this video will be shown how a lack of professionalism can quickly create a bad experience for a caller. Viewers will learn the steps to creating a good experience, every time.
VHS available with Spanish subtitles.
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Which program is right for me?
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Title
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Category
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Audience
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| 35 |
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Those who can benefit from seeing the right and wrong ways to handle phone interactions
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| 32 |
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All employees who might benefit from a telephone skills refresher
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| 29 |
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Telephone professionals who want to advance their skill level; also applicable for any employee who wants to improve their telephone service
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| 48 |
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Those who can use an overall guide to satisfying customers, including phone skills
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