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Customer Srvice Video Training Collection
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Customer Reviews...
"Excellent. No improvements."
Sharon Rickets
Director of Human Resources
Massaro Company
Pittsburgh, PA
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| 32 | | DVD,VHS,Select | Active | DVD | VHS | Select |
Telephone Courtesy Pays
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Use this video to teach efficient telephone skills AND proper phone courtesy.
Help your employees develop telephone proficiency by showing this comprehensive video. Viewers learn how to handle multiple calls without getting rattled by applying specific rules for busy inbound lines. They also learn guidelines for transferring calls within your organization, maintaining the same level of courtesy with other employees that they show to outsiders.
Learn how to:
- Handle multiple calls.
- Transfer calls.
- Solve communication problems.
- Take clear messages.
- Use voice mail effectively.
Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image.
Guarantee: Employees watching this video will learn the steps that lead to perfect telephone service.
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Which program is right for me?
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Title
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Category
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Audience
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| 32 |
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All employees who might benefit from a telephone skills refresher
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| 29 |
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Telephone professionals who want to advance their skill level; also applicable for any employee who wants to improve their telephone service
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| 35 |
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Those who can benefit from seeing the right and wrong ways to handle phone interactions
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| 48 |
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Those who can use an overall guide to satisfying customers, including phone skills
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