Supervising for Quality

Build morale and productivity through engaged leadership with this quality management video.

Workforce values and expectations have changed, and so has the supervisor's role. Supervisors are expected to build employee commitment and involvement, while continuing to fulfill traditional responsibilities of scheduling work, enforcing rules, and monitoring progress. Use this quality management video to build supervisory skills that maintain discipline and command respect, without creating resentment.

Learn how to:

• Praise, criticize, and discipline constructively.
  
• Increase employee involvement and build employee commitment.
  
• Reduce frustrating miscommunications.
  
• Gain employee respect and loyalty.

Not everyone is a natural manager. And old autocratic management styles no longer cut it in most work environments. This quality management video will help all your managers recognize their strengths and weaknesses, and will provide a benchmark for their improvement.

Guarantee: Supervisors will learn how to increase their effectiveness by combining a task-oriented approach with relationship building techniques.

[CC] Closed Captioned on VHS
VHS and Instructor's Manual also available in Spanish


Supporting Materials

Study Guide: Part 1 of this 30-page booklet describes influence-style management, and why it's believed to be the most effective management style. Part 2 discusses three principles of influence-styles management, and Part 3 describes how to apply principles of influence in special management situations.

Instructor's Manual: 44 pages packed with everything an instructor would need to hold a professional training session, including a 27-part agenda, discussion questions, assignments, exercises… everything.