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| 16 | | DVD,VHS,Select | Active | DVD | VHS | Select |
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Serving Customers — Helping People
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This video shows your employees how being themselves will naturally lead to better customer service.
The basis of great customer service is "people helping people." Remember that the customer in front of you—or on the other end of the phone line—is a person just like yourself.
- Make your customers feel welcome.
- Ask and listen.
- Give your undivided attention.
- Go the extra mile.
- Show you appreciate your customers' business.
You'll learn these five rules for better customer service by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service.
Whatever business you're in, the same principles apply. Greet customers naturally. Listen carefully to understand their needs. And put some energy and enthusiasm into your work—you'll find this makes it more enjoyable for yourself as well as more effective for your business.
Guarantee: Viewers will learn new techniques to improve customer service and create business-enhancing connections with customers.
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Which program is right for me?
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Title
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Category
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Audience
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| 16 |
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Anyone who wants to make good customer service a natural part of their job responsibilities
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| 22 |
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Any employee who has contact with customers and likes their training to have a sense of humor
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| 309 |
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Employees who need to brush up on putting the customer first
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| 52 |
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Any employee who deals with customers and needs help with improving listening skills
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