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| 311 | .jpg | DVD,VHS,Select | Active | DVD | VHS | Select |
Service for All:
Customer Service in a Diverse World
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Teach your employees that all customers deserve equal treatment.
Your customers. Some are elderly. Some have different ethnic backgrounds. Some are from other countries. All deserve the same level of service and respect. Yet, as well-publicized denial-of-service settlements have shown, sometimes customers do not receive equal treatment.
This program helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service — regardless of age, ethnicity or national origin.
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Which program is right for me?
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Title
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Category
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Audience
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| 311 |
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Anyone who interacts with customers and can benefit from understanding how to offer everyone mutual respect
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| 309 |
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Employees who need to brush up on putting the customer first
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| 16 |
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Anyone who wants to make good customer service a natural part of their job responsibilities
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| 48 |
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Those who can use an overall guide to satisfying customers, including phone skills
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