Retail

The Essentials of Great Service

Comedy Central created a training video?!! Yes, and it's a real winner. Darrell Hammond from "Saturday Night Live" takes us into a big city coffee bar where we watch customer service in action. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

The Customer Service Connection

Understanding customers requires sensitivity to customer cues and the ability to listen. Learn to respond to each customer's needs in ways that both please your customer and build your organization. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately.

Serving Customers — Helping People

The basis of great customer service is "people helping people." Remember that the customer in front of you—or on the other end of the phone line—is a person just like yourself. Learn five rules for better customer service by watching them in action, and make work more enjoyable for yourself and more effective for your business.

Courage to Coach - Retail

Retail can be one of the hardest jobs there is. And supervising retail employees must be the hardest part of retail. This video will arm supervisors with the know-how to coach staff consistently and thoroughly. Although the scenarios take place in retail environments, the lessons apply to any supervisory situation.

Creating the Repeat Customer

Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right! Host Ross Shafer shares the six key elements of great customer service, and reminds viewers of the many ways to show customers that they're "number one."

Three Cornerstones of Customer Service and Selling

What does it take to turn an average shopping experience into a superior one - both for the customer and for the store? This program shows you how to leverage your good customer service to achieve the best possible outcome: customers get more of what they want while your sales go up and your business improves.