Retail

The Essentials of Great Service

Comedy Central created a customer service training video?!! Yes, and it's a real winner. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

The Customer Service Connection

The actions of customer service representatives help convey information about their company and its products. This customer service training video covers the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Following these guidelines will allow you to please your customer and build your organization.

Serving Customers — Helping People

The basis of great customer service is "people helping people." Remember that the customer in front of you—or on the other end of the phone line—is a person just like you. This training video will teach you five rules for better customer service that will make work more enjoyable for you and more effective for your business.

Courage to Coach - Retail

Retail can be one of the hardest jobs there is. And supervising retail employees must be the hardest part of retail. This management training video will arm supervisors with the know-how to coach staff consistently and thoroughly. Although the scenarios take place in retail environments, the lessons apply to any supervisory situation.

Creating the Repeat Customer

Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right! Host Ross Shafer, a customer service professional, shares the six key elements of great customer service, and reminds viewers of the many ways to show customers that they're "number one."

Three Cornerstones of Customer Service and Selling

What does it take to turn an average shopping experience into a superior one—both for the customer and for the store? This training video shows you how to use good customer service skills—listening, probing, and building multiple-item sales—to achieve the best possible outcome: customers get more of what they want while your sales go up and your business improves.