Resolving Conflicts in the Workplace

Six techniques to improve communication skills.

This communication training video is based on the premise that everyone benefits if people resolve conflicts in an open, up-front manner.

Six powerful techniques to improve communication skills are explained and demonstrated. Some of these methods may be familiar—for example, replacing the accusatory "You are..." with the expressive "I feel...."

Other techniques are probably new to viewers, who can watch scenes that show these six methods being used to resolve conflicts in common workplace situations.

Learn how to:

• Set limits that build mutual respect.
• Use key words and phrases that establish a spirit of cooperation.
• Build win/win relationships.
• Minimize manipulation, stereotyping, harassment, and intimidation.
• Deal with non-performing co-workers.
• Resolve conflicting job assignments.

Guarantee: Viewers of this communication training video will learn techniques to turn workplace arguments into constructive discussions.

VHS also available in Spanish

Supporting Materials

Study Guide: This 38-page booklet includes exercises that allow attendees to review the six techniques covered in the video. Also explains how to apply those techniques to resolve conflicts.

Leader's Guide: This 38-page guide is designed to assist facilitators In guiding a group through the program. This booklet includes discussion questions and exercises designed to demonstrate the six techniques.