Kantola
Productions
Business Training Videos
Call: 1-800-280-1180
www.kantola.com

Wednesday's Touch: - Every customer has a story... (6 Minutes)

Customer service is an art as well as a science.

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too -- and to build relationships that keep customers coming back.

Production Information
Format DVD
Duration: 6 Minutes  

Categories:
Customer Service Videos


 
QTY
Purchase DVD
$119.00
5th Video is FREE!
 
Watch the full-length film.
Customers Say... "The training is going very well. Our Customer Survey is currently under way and many of our Agents have said the “Dealing with an Irate Customer” video has been the most helpful of all the videos.

The “Wednesday’s Touch” video is the department’s favorite. We are a call center and we discuss the similarities between holding a person’s hand face to face and holding a person’s hand over the phone.

Being able to have the employees log in at their desks saved 56 hours of phone time in one week. I do appreciate your help and the quick set up you provided so I could have the department through 4 classes before our survey started!

Thank you!"

Sheri Lucas
Consumer Services Quality Analyst
The Members Group
Des Moines, IA

4/10/2015