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Wednesday's Touch: - Every customer has a story... (6 Minutes)

Customer service is an art as well as a science.

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too -- and to build relationships that keep customers coming back.

Production Information
Format DVD
Duration: 6 Minutes  

Customer Service Training, Complete List

Customer Service Training, Complete List
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Customers Say... "I instruct law enforcement and security officers and 97% of all officer contacts with the public is verbal, so good customer service skills are very important to their safety and welfare. I enjoy your customer service courses because they are short, to the point, and promote healthy, intelligent discussions. Your videos are great and are right on target."
Gordon Kim
Defensive Tactics Training Institute
Hillsboro, OR