Frontiers of Excellence: Lessons from Organizations That Put People First

Program Highlights

• Why U.S. productivity must continue to improve.
• The management shift away from "command and control."
• Management practices that lead to more productive companies.

Conventional management wisdom says shareholder needs come first. Mr. Waterman challenges this assumption as he examines the success of companies that elevate the needs of their employees as well as the needs of customers. Organizational arrangement, not clever strategy, is their edge. Looking at some of America's most admired companies, Mr. Waterman shows how these organizational arrangements work and why America is the most productive nation in the world.

Robert Waterman is probably best known for his book, "In Search of Excellence," which he co-authored with Tom Peters. He has published four books, including "What America Does Right: Learning from Companies That Put People First."