Resolving Conflicts in the Workplace - Spanish

Six techniques to improve communication, described in Spanish.

This program is based on the premise that everyone benefits if people resolve conflicts in an open, up-front manner.

Six powerful techniques are explained and demonstrated. Some of these methods may be familiar—for example, replacing the accusatory "You are..." with the expressive "I feel...."

Other techniques are probably new to viewers, who can watch scenes that show these six methods being used to resolve conflicts in common workplace situations.

DVD and VHS also available in English