Telephone Customer Service Videos

When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone - to communicate that your company listens to customers and gives them what they need. Make sure your phone employees are ready for business.

It's Your Call: Connecting with Customers Over the Phone

Emmy Award-winning comedian Ross Shafer shows you how to take phone orders like a pro. Learn basic telephone courtesy, essential elements for generating extra sales, and steps for handling angry callers. This customer service training video is packed with content, but fun to watch!

Telephone Courtesy: You Are the Company

Making the wrong impression over the phone can discourage customers. This telephone customer service training video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.

Telephone Customer Service: Basic and Advanced CSR Skills

If you need a heavy-duty training video that covers all aspects of telephone customer service and sales, this program is for you. This very challenging job is broken into ten skill sets, with each skill being explained in detail. This program shows the right way to make a good impression on customers and handle all calls successfully.

Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.