Telephone Customer Service Videos

It's Your Call: Connecting with Customers Over the Phone

Emmy Award-winning comedian Ross Shafer shows you how to take orders like a pro. Learn basic telephone courtesy, essential elements for generating extra sales, and steps for handling angry callers. This video is packed with content, but fun to watch!

Telephone Courtesy: You Are the Company

Making the wrong impression over the phone can discourage customers. This video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.

Telephone Customer Service: Basic and Advanced CSR Skills

If you need a heavy-duty video that covers all aspects of telephone selling and customer service, this program is for you. Viewers watch as this very challenging job is broken into ten skill sets. Each skill is explained in detail, showing the right way to make a good impression on customers and handle all calls successfully.

Telephone Courtesy Pays

Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency by showing this comprehensive video.

Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.