Listening Under Pressure:
The Customer Service Challenge  

Keep your customers happy by showing them you care.

Life is full of distractions, and the work environment is no exception. Especially when you're dealing with customers. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. You'll learn how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions. Once you've mastered these crucial skills, great customer service will be second nature.

Learn three effective listening skills:

• Attentive—make the customer your first priority.
• Active—ask questions that address the clients' concerns.
• Objective—keep an open mind and avoid jumping to conclusions.

Just as useful for long-term employees as for new hires, use this video to train your front-line customer service staff.

[CC] Closed Captioned

Guarantee: The skills presented in this video will make dealing with difficult customers and situations an easier and more natural process.

Listening Under Pressure: Production Information   14 Minutes   Formats: DVD/VHS Categories: Communication, Customer Service Training, Advantage Media KeyWords: Listening