Call: 1-800-280-1180

Top Selling Video Training
  1. Sexual Harassment: A Commonsense Approach — Employee Version
  2. The Essentials of Great Service
  3. We're All Different
  4. The Stanford Video Guide to Financial Statements
  5. Performance Appraisals: Getting Results
  6. Telephone Customer Service
  7. Breakthrough Listening
  8. Time Management
 
Customers Say... "Good video - reasonable price. Effective and informative and still was entertaining at the same time."
Jonathan Wincek, PHR
HR Director
Little Sisters of the Poor
Chicago, IL
 
 

Listening
Listening Under Pressure

Listening Under Pressure


In this training video, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.
 
$149.00
Its Your Call: Connecting with Customers Over the Phone

It's Your Call: Connecting with Customers Over the Phone


Emmy Award-winning comedian Ross Shafer shows you how to take phone orders like a pro. Learn basic telephone courtesy, essential elements for generating extra sales, and steps for handling angry callers. This customer service training video is packed with content, but fun to watch!
 
$139.00

Back to top ^