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Barry Swartzberg

Discovery Holdings
Executive Director
South Africa
10/12/2009

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Kantola Video Collection

Featured Training Videos

The Essentials of Great Service
Performance Appraisals: Getting Results
Breakthrough Listening
Sexual Harassment: A Commonsense Approach — Employee Version

Kantola Productions LLC 55 Sunnyside Ave Mill Valley, CA 94941

Tel:	1-800-280-1180 415-381-9363
Fax:	415-381-9801

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Training Video Licensing

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The ART of Customer Service
Avoiding Dog Bites
Be Prepared for Meetings
Be Prepared for Meetings - Spanish
Be Prepared to Sell
Be Prepared to Sell - Spanish
Behind the Browser
Breakthrough Listening
Broadcasting Your Brand
Conflicts in the Workplace: Sources & Solutions
Cornerstones of Quality
Creating the Repeat Customer
Criticism: Giving and Taking
Criticism: Giving and Taking - Spanish
The Customer Service Connection
Dealing with the Irate Customer
Defining Business Casual
Dining with Confidence
Fire Safety & Evacuation: Keeping Your Workplace Safe
Food Service Safety Set
Food Service Safety Set - Spanish
Food Service Sanitation Set
Food Service Sanitation Set - Spanish
Getting Ahead by Getting Along: People Skills for the Workplace
Harassment & Diversity: Respecting Differences — Employee Version
Harassment & Diversity: Respecting Differences — Employee Version - Spanish
Harnessing the Power of Blogs
Hazardous Materials: Your Right to Know
How to Pull Off a Successful Redesign
The Toastmasters Guide to Public Speaking: How to Write and Deliver Great Speeches
It Won't Happen Here
It's Your Call: Connecting with Customers Over the Phone
Listening Under Pressure: The Customer Service Challenge
Mobile Strategies
Preventing and Managing Back Pain
Preventing and Managing Computer Related Injuries
Preventing and Managing Stress
Proper Lifting Techniques: Keeping Your Workplace Safe
Resisting the Flu: How to Minimize Your Risk H1N1 Version:
Resisting the Flu: How to Minimize Your Risk — Seasonal Version
Resolving Conflicts in the Workplace
Resolving Conflicts in the Workplace - Spanish
Secrets of Search Engine Optimization
Service for All: Customer Service in a Diverse World
Serving Customers — Helping People
Sexual Harassment: A Commonsense Approach — Employee Version
Sexual Harassment: A Commonsense Approach — Employee Version - Spanish
Sexual Harassment: Serious Business
Sexual Harassment: Serious Business — Spanish
Slips, Trips, & Falls: Keeping Your Workplace Safe
Smarter Strategies for Enewsletters
The Stanford Video Guide to Financial Statements: A Tale of Two Restaurants
The Stanford Video Guide to Negotiating: The Sluggers Come Home...
The Stanford Video Guide to Negotiating - Spanish
Staying Out of Legal Trouble
The Team Approach
Telephone Courtesy Pays
Telephone Courtesy: You Are the Company
Telephone Courtesy: You Are the Company - Spanish
Telephone Customer Service: Basic and Advanced CSR Skills
Ten Mistakes Web Sites Still Make...And How to Fix Them
Three Cornerstones of Customer Service and Selling
Time Management: Getting Control of Your Life and Work
Unsolved Accidents
User-Generated Content: Growing It, Controlling It
Using Web Metrics Strategically
Video Strategies: What's Working Today
We're All Different: Diversity in the Workplace
When the Phone Rings: Telephone Skills for Better Service
Workplace Violence for Employees: The Early Warning Signs

Manager Programs


Be Prepared to Lead
Be Prepared to Lead - Spanish
Harassment & Diversity: Respecting Differences — Manager Version
Harassment & Diversity: Respecting Differences — Manager Version - Spanish
Hiring Success: A Step-By-Step Guide
Interviewing Job Applicants with Disabilities
Legal & Effective Hiring
Legal Survival Skills for the Modern Manager
Managing People: Key Skills for Great Managers
Motivating Your Employees: Rewards and Recognition
Performance Appraisals: Getting Results
Performance Coaching: Four Steps to Effective Coaching
The Power of Positive Discipline
Preventing Sexual Harassment: The Manager's Role
Safe Hiring: How You Can Avoid Bad Hires
Sexual Harassment: A Commonsense Approach — California Manager's Version - Spanish
Sexual Harassment: A Commonsense Approach — Manager's Version
Sexual Harassment: A Commonsense Approach — Manager's Version - Spanish
Successful Termination
Supervising for Quality
Supervising for Quality - Spanish
Workplace Violence: Workplace Violence for Managers:

Stanford Executive Briefings


The Adaptive Organization
Avoiding the Workforce Crisis: How to Beat the Coming Shortage of Skills and Talent
The Best Service is No Service
Bill Gates in Conversation with Stanford President John Hennessy
Billion-Dollar Lessons: What You Can Learn from Business Failures
A Blueprint for Change: Market-Based Solutions for Global Poverty
Boom and Bust: Thriving Through Major Business Cycles
Building a Feedback-Positive Organization
Building Personal Networks
Building Retail Brands to Drive Value
Building the Market-Focused Culture
Built to Change: How to Achieve Sustained Organizational Effectiveness
Change Management and Strategic Planning
Coaching a Winning Team
Collaborative Entrepreneurship: Creating Wealth Through Networked Firms
Competing on the Edge: Strategy as Structured Chaos
Competitiveness and the Future of the High-Tech Industry
Corporate Legends and Lore: The Power of Storytelling as a Management Tool
Creating the Future
Creating You and Company: How to Think Like the CEO of Your Own Career
Creative Thinking: Breaking New Ground for Creating Innovative Business Solutions
Creativity in Business
Dealing with Crisis and Transition: How Organizations Transform Themselves
Death by Growth: The Paradox of Capacity
The Dilemmas of Team-Based Organizations
Doing Well and Doing Good: Corporate Social Responsibility as a Profit Generator
Don't Just Set Prices: Manage Them Strategically
Drive Business Performance
Driving Innovation in a Tough Economy
The Enterprise of the Future: Turning Change into Opportunity
The Entrepreneurial Process: How to Make Your Dreams a Reality
The Exceptional Leader: Action Steps for Leadership Formation
Executing Leadership Transitions: Strategies and Practice
Executing Your Strategy: How to Break It Down and Get It Done
Fear of Feedback
Finding Untapped Growth in Existing Markets
Focus Your Business
Frontiers of Excellence: Lessons from Organizations That Put People First
Getting Results in the Face of Rapid Change
Getting the Best from Others
Going Global: A Case Study
Hard Facts, Dangerous Half Truths, and Total Nonsense: Profiting from Evidence-Based Management
How Debt Makes Companies Perform Better
How Great Companies Achieve Extraordinary Results with Ordinary People
How Great Decisions Get Made
How Leaders Boost Productivity
How to Build a Brand
How to Drive Your Competition Crazy
How to Make Your Ideas Stick: Seven Lessons from Urban Legends
How to Manage People Through Continuous Change
The Idea of Marketing in the Total Access, Real-Time Marketplace
Implementing Strategy: Managing Through Organizational Culture
Influence at Work: How to Build Effective Relationships and Allies
Innovation Management and Incentives Design
The Inspiring Leader
Judging Talent
Judo Strategy
A Leader's Legacy
Leadership Aikido
Leadership in a Wired World
Leading by Example: Organizational Success Through Reciprocal Altruism
Leaving Microsoft to Change the World
Leveraging China and India for Global Advantage
Leveraging the Spotlight of Leadership: What Every Leader Should Know
Life Lessons from the Playing Field
Making Change Happen: A Tale of Two Bank Mergers
Managing Change
Managing Chaos: A Mozilla Story
Managing Communication in a Multicultural World
Managing for Both Bottom and Top Line Performance
Managing Innovation
Managing with Power: Politics and Influence in Organizations
The Mastery of Speaking as a Leader
Mergers & Acquisitions: 100 Days to a Successful Integration
Mindset, Motivation and Leadership
Mobilizing Commitment in Your Organization
Negotiation as Decision Making: Getting (More of) What We Want
Numbers DO Lie: Leading a Measurement Revolution
Nurturing Innovation
Open Business Models: How to Thrive in the New Innovation Landscape
The Opportunity and Threat of Disruptive Technologies
Organizing Your Business Around the Customer
Overcoming Barriers to Strategic Change
The People Side of Great Business
People-First Management: Creating a Culture of Trust
The Power of Paranoia
The Power of Persuasion
Preventing Burnout in Your Organization
The Psychology of Power
Rapid Transformation
Red Queen Competition: A Dynamic View of Strategy
The Risk Matrix: How to Strategically Manage Innovation Risk and Reward
Rules for Revolutionaries
Sales as a Strategic Tool in Your Organization
The Search for Life After Planning: How to Build Strategies That Get Implemented
Skills, Techniques, and Strategies for Effective Negotiations
Strategic Alliances: How to Negotiate, Influence and Deliver Results
Strategies for Selling
Strategy by Design: How Design Thinking Builds Opportunities
Structuring Strategic Business Alliances
Supply Chain Management in the Internet Age
A System in Crisis: Finding a Solution for Health Care in America
Tempered Radicals: How People Use Difference to Inspire Change at Work
Using Evangelism to Sell
Value-Based Leadership: The New Frontier in Value Creation
Virtue in Business
Visionary Companies: Their Success and Characteristics
What Drives Phenomenal Success?
Why Don't We Naturally Make Good Decisions?
Why Zebras Don't Get Ulcers
Wikinomics: How Mass Collaboration Changes Everything
Winners (Don't) Take All: The Difficult Task of Creating and Claiming Value in Negotiation
X-Teams: Extroverted Teams That Lead and Innovate
Zero Time: Learning to Respond Instantly

Step 3 - Media Choices	Please complete all entries
A) Do you own the DVD versions of these programs? What's this? Yes No, please add them to my quote (20% discount when purchased with licensing) No, and I don't want to buy them
B) Who will provide the streaming media files? What's this? Kantola Client
C) Your Organization: