It's Your Call: Connecting with Customers Over the Phone

Everyone can learn how to handle telephone calls smoothly and professionally with this telephone customer service DVD.

Ross Shafer, winner of six Emmy Awards, takes a break from Hollywood to put a fun face on the skills that matter when answering a business call.

Ross takes Mike, a warehouse worker, and puts him on the company telephones during what should be a quiet lunch hour. But before Mike can get the hang of it, he stumbles through a series of funny—and all too realistic—mistakes, proving that great telephone customer service takes real skill. Once he understands it's harder than it seems, Mike gets down to business.

In this humorous telephone customer service DVD, we learn:

• 13 crucial do's and don'ts for basic telephone courtesy.
• 5 essential elements for taking phone orders and generating extra sales.
• A surefire 3-step formula for handling angry callers.

Good customer service is a combination of skill and attitude, both of which are even more important over the phone. Professionalism and knowledge help make every call smooth and simple for the customer.

Guarantee: Your staff will learn how to handle every type of telephone call with courtesy and professionalism.