Interpersonal Skills

Conflicts in the Workplace

While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions... Skills that help you put aside your differences, control your emotions, and move forward.

Gen Y Decoded: Insights and Tactics for Leaders

Today’s young workers are a new breed. Socio-cultural factors, such as the self-esteem movement and ubiquitous technology, shaped a generation that thinks differently than its predecessors. Leaders that adjust their communication styles and expectations will succeed in connecting with and motivating this group. Dr. Yarrow’s tips for effectively managing Gen Y include providing context, relevance, and purpose for their work.

Power: How to Get It, Use It, and Keep It

Getting a job, having control over your work, and holding on to a job all require more than simply excelling at what you do. They require an understanding of power. According to Professor Pfeffer, individual power comes from political skill, which is characterized by social astuteness, networking ability, interpersonal influence, and “apparent” sincerity. And power comes from knowing the rules of the game, recognizing the power of others, and—most of all—being willing and able to play the game.

Harassment & Diversity: Respecting Differences — Manager Version

Harassment is not just about sex. It can also be about race, religion, age, disabilities and other protected characteristics. Use this comprehensive harassment training video to clarify how to recognize and prevent harassment, and learn what to do if harassment occurs to ensure protection of both the company and the employees.

Valuing Diversity at the Interpersonal Level

All too often, simple biases and assumptions get in the way of open communication. This diversity training video reminds us that cross-cultural communication is a skill. You'll learn not to jump to conclusions about another person's motives or attitudes. No one is perfect, but with practice, all of us can become better at it.

Criticism: Giving and Taking

We all need criticism. It's a part of learning. This is a guide to taking criticism professionally, without defensiveness, and without feeling humiliated. Use this communication training video to establish a spirit of cooperation and growth, and create a more effective organization.

Harassment & Diversity: Respecting Differences — Employee Version

Employees are just as responsible as managers for maintaining a harassment-free workplace. This diversity training video focuses on sensitivity and awareness, teaching why respect for coworker differences is not only required by the law but is also the right thing to do.

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Manager version

Employee/Manager combo set

Getting Ahead by Getting Along

This workplace communication video shows that coworkers can settle personality clashes amongst themselves before their differences get a chance to escalate. Small bits of humor make this training video easy viewing, and the message is universal—play fair, and others will respond in kind.

It's Your Call: Connecting with Customers Over the Phone

Emmy Award-winning comedian Ross Shafer shows you how to take phone orders like a pro. Learn basic telephone courtesy, essential elements for generating extra sales, and steps for handling angry callers. This customer service training video is packed with content, but fun to watch!

Breakthrough Listening

Communication is a critical part of every business environment. When there's a breakdown, we usually think the solution is to speak more clearly. But the solution is often in the listening. This communication video will teach your staff the skills that will make them better listeners—and better communicators.

How to Say It

In these times of instant messages and limitless information, the ability to communicate well is becoming more and more important in the business world. The supervisor who knows how to communicate effectively in person, over the phone, and in writing has a powerful advantage. This communication training video gives tips that will help managers say it right every time.

Good Boss, Bad Boss

Great bosses are self-obsessed—but not for egotistical reasons. The best are those who understand their people’s opinions of them and what it’s like to work for them.