Featured Training Videos

The Essentials of Great Service

Comedy Central created a customer service training video?!! Yes, and it's a real winner. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

Performance Appraisals: Getting Results

Effective performance appraisals add value to your organization. They motivate your top employees to do even better. And they tell underperformers exactly what is expected and how to improve. This supervisor training video shows that effective reviews can increase productivity, resolve problems, and improve work satisfaction—both for employees and their managers.

Breakthrough Listening

Communication is a critical part of every business environment. When there's a breakdown, we usually think the solution is to speak more clearly. But the solution is often in the listening. This communication video will teach your staff the skills that will make them better listeners—and better communicators.

Sexual Harassment: A Commonsense Approach — Employee Version

Our most popular sexual harassment training video sets a tone of courtesy and respect throughout your workplace. With experts in the field adding their insights, you'll learn the definition of sexual harassment and see realistic scenes that offer examples of what is—and what is not—workplace sexual harassment. After all, isn't it commonsense?