Zero Time:
Learning to Respond Instantly
- Dr. Keri E. Pearlson  

Program Highlights

• The five disciplines of instant responsiveness.
• Using built-in "stealth learning" to update your workers.
• How helping your suppliers can help you.
  

What is it that successful companies "get" that others don't? In order to stay ahead, organizations must know how to react instantaneously. They need to be ready to deliver what customers need—before the customers know they need it! Zero Time success is founded on five disciplines: instant alignment of values, instant adaptation, instant learning, instant execution and instant involvement. Dr. Pearlson explains that Zero Time is a must for the realities of today's fast-paced business world.

Dr. Keri E. Pearlson is the founder and president of KP Partners. Previously she worked for AT&T, and was an industrial engineer and systems analyst for Hughes Aircraft. Dr. Pearlson holds a DBA in management information systems from Harvard Business School, and both an MS in industrial engineering, and a BS in applied mathematics from Stanford University. She is the author of "Zero Time: Providing Instant Customer Value Every Time—All the Time."