Customer Service Training Videos

Customer Service Collection

Keeping your customers happy is one of the most important parts of running a business. But sometimes your employees may not have the skills necessary to provide the best service possible. This set of nine training videos will help!

Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone - to communicate that your company listens to customers and gives them what they need. Make sure your phone employees are ready for business.

Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

The Essentials of Great Service

Comedy Central created a customer service training video?!! Yes, and it's a real winner. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

Telephone Customer Service: Basic and Advanced CSR Skills

If you need a heavy-duty training video that covers all aspects of telephone customer service and sales, this program is for you. This very challenging job is broken into ten skill sets, with each skill being explained in detail. This program shows the right way to make a good impression on customers and handle all calls successfully.

The Customer Service Connection

The actions of customer service representatives help convey information about their company and its products. This customer service training video covers the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Following these guidelines will allow you to please your customer and build your organization.

ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs. This training video uses a mix of humorous scenes and first-person responses to tell viewers what customers really want.

Serving Customers — Helping People

The basis of great customer service is "people helping people." Remember that the customer in front of you—or on the other end of the phone line—is a person just like you. This training video will teach you five rules for better customer service that will make work more enjoyable for you and more effective for your business.

Three Cornerstones of Customer Service and Selling

What does it take to turn an average shopping experience into a superior one—both for the customer and for the store? This training video shows you how to use good customer service skills—listening, probing, and building multiple-item sales—to achieve the best possible outcome: customers get more of what they want while your sales go up and your business improves.

Listening Under Pressure

In this training video, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.

Creating the Repeat Customer

Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right! Host Ross Shafer, a customer service professional, shares the six key elements of great customer service, and reminds viewers of the many ways to show customers that they're "number one."

It's Your Call: Connecting with Customers Over the Phone

Emmy Award-winning comedian Ross Shafer shows you how to take phone orders like a pro. Learn basic telephone courtesy, essential elements for generating extra sales, and steps for handling angry callers. This customer service training video is packed with content, but fun to watch!

Service for All

Whatever the reason—age, ethnicity, national origin—sometimes customers do not receive equal treatment. This customer service DVD helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent service.

Telephone Courtesy: You Are the Company

Making the wrong impression over the phone can discourage customers. This telephone customer service training video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.