Customer Service Training

Customer service representatives put a face on your organization, a face that you want to be as professional and pleasant as possible. Regardless of the setting, whether in person or over the phone, if your employees work with customers, Kantola's customer service courses can help them improve their skills.

Customer Service Collection (7 Courses)

Keeping your customers happy is one of the most important parts of running a business. But sometimes your employees may not have the skills necessary to provide the best service possible. Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

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Customer Service Counts
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Customer Service Counts

Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

Versions Available:

Customer Service Counts
Customer Service: The Telephone Connection
Customer Service combo set

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Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.

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Dealing with the Irate Customer
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Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

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Listening Under Pressure

In this training video, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe problem customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.

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When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone - to communicate that your company listens to customers and gives them what they need. Make sure your telephone customer service employees are ready for business.

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The Essentials of Great Service

Comedy Central created a customer service training video?!! Yes, and it's a real winner. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

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ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs. This training video uses a mix of humorous scenes and first-person responses to tell viewers what customers really want.

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Wednesday's Touch

Customer service is an art as well as a science. Skills can be taught, but the right attitude is even more meaningful. Filmed in a retail setting, this short video can be previewed in its entirety.

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Creating the Repeat Customer

Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right! Host Ross Shafer, a customer service professional, shares the six key elements of great customer service, and reminds viewers of the many ways to show customers that they're "number one."

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Courage to Coach - Retail

Retail can be one of the hardest jobs there is. And supervising retail employees must be the hardest part of retail. This management training video will arm supervisors with the know-how to coach staff consistently and thoroughly. Although the scenarios take place in retail environments, the lessons apply to any supervisory situation.

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