Customer Service Training Videos

The Essentials of Great Service
Comedy Central created a training video?!! Yes, and it's a real winner. Darrell Hammond from "Saturday Night Live" takes us into a big city coffee bar where we watch customer service in action. This amusing program teaches viewers how to anticipate customer needs and do "a little something extra."

Telephone Customer Service: Basic and Advanced CSR Skills
If you need a heavy-duty video that covers all aspects of telephone selling and customer service, this program is for you. Viewers watch as this very challenging job is broken into ten skill sets. Each skill is explained in detail, showing the right way to make a good impression on customers and handle all calls successfully.

Customer Service Collection
Keeping your customers happy is one of the most important parts of running a business. But sometimes your employees may not have the skills necessary to provide the best service possible. This set of eight training videos will help! Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

Listening Under Pressure
In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.

The Customer Service Connection
Understanding customers requires sensitivity to customer cues and the ability to listen. Learn to respond to each customer's needs in ways that both please your customer and build your organization. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately.

ART of Customer Service
Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs. This newly revised program uses humorous scenes mixed in with first-person responses to tell viewers what customers really want.

Service for All
Your customers. Some are elderly. Some have different ethnic backgrounds. Some are from other countries. All deserve the same level of service and respect. Yet, as well-publicized denial-of-service settlements have shown, sometimes customers do not receive equal treatment. This program helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service — regardless of age, ethnicity or national origin.

Creating the Repeat Customer
Your employees will enjoy humorous recountings of customer service snafus...and then learn how to do it right! Host Ross Shafer shares the six key elements of great customer service, and reminds viewers of the many ways to show customers that they're "number one."

It's Your Call: Connecting with Customers Over the Phone
Emmy Award-winning comedian Ross Shafer shows you how to take orders like a pro. Learn basic telephone courtesy, essential elements for generating extra sales, and steps for handling angry callers. This video is packed with content, but fun to watch!

Serving Customers — Helping People
The basis of great customer service is "people helping people." Remember that the customer in front of you—or on the other end of the phone line—is a person just like yourself. Learn five rules for better customer service by watching them in action, and make work more enjoyable for yourself and more effective for your business.

Telephone Courtesy: You Are the Company
Making the wrong impression over the phone can discourage customers. This video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.