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Customer Reviews... "Very good. Important points delivered in a humorous way."
Norma Hadley
Executive Assistant
Southgate Mall
Missoula, MN

 
 
42 DVD,VHS,SelectActiveDVDVHSSelect

Creating the Repeat Customer  

Comedian Ross Shafer shares the six key elements of great customer service.

Emmy winner Ross Shafer is a customer service professional. If he doesn't give his comedy club audiences what they've come for—laughter—he's out of business. Sharing his experience, he takes our camera crew on a fast-paced tour of businesses where customer service is key—and other locations where the service ends up scaring customers away!

Learn how to:

  • Make a good first (and lasting) impression.
  • Show competence by listening to customers.
  • Create personal relationships with your customers.
  • Give customers more service than they expect.
  • Resolve conflicts quickly.
  • Thank them for their feedback.

This video is fun to watch, but the learning points are not obscured by the humor. Every viewer will be reminded of the many ways to show customers that they're "number one."

Guarantee: Employees will learn dozens of small steps they can take to let customers know that they are appreciated.

Creating the Repeat Customer
Creating the Repeat Customer
Production Information
  17 Minutes   Formats: DVD/VHS


Categories:
Customer Service Training


KeyWords:
Retail


Which program is right for me?
  Title Category Audience
42
Creating the Repeat Customer
Customer Service Training
All employees who interact with customers and want to keep those customers coming back
309
The ART of Customer Service
Customer Service Training
Employees who need to brush up on putting the customer first
52
Listening Under Pressure
Communication
Any employee who deals with customers and needs help with improving listening skills
48
The Customer Service Connection
Customer Service Training
Those who can use an overall guide to satisfying customers, including phone skills
29
Telephone Customer Service
Customer Service Training
Telephone professionals who want to advance their skill level; also applicable for any employee who wants to improve their telephone service
 
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$129.00
Add VHS to cart
$129.00
 

 
 

How to keep customers by keeping customers happy.
 
 
 

Frustrating your customers isn't going to win them over.
 
 
 

What's the best way to resolve conflicts quickly?
 

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