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| 42 | | DVD,VHS,Select | Active | DVD | VHS | Select |
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Creating the Repeat Customer
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Comedian Ross Shafer shares the six key elements of great customer service.
Emmy winner Ross Shafer is a customer service professional. If he doesn't give his comedy club audiences what they've come for—laughter—he's out of business. Sharing his experience, he takes our camera crew on a fast-paced tour of businesses where customer service is key—and other locations where the service ends up scaring customers away!
Learn how to:
- Make a good first (and lasting) impression.
- Show competence by listening to customers.
- Create personal relationships with your customers.
- Give customers more service than they expect.
- Resolve conflicts quickly.
- Thank them for their feedback.
This video is fun to watch, but the learning points are not obscured by the humor. Every viewer will be reminded of the many ways to show customers that they're "number one."
Guarantee: Employees will learn dozens of small steps they can take to let customers know that they are appreciated.
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Which program is right for me?
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Title
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Category
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Audience
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| 42 |
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All employees who interact with customers and want to keep those customers coming back
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| 309 |
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Employees who need to brush up on putting the customer first
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| 52 |
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Any employee who deals with customers and needs help with improving listening skills
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| 48 |
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Those who can use an overall guide to satisfying customers, including phone skills
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| 29 |
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Telephone professionals who want to advance their skill level; also applicable for any employee who wants to improve their telephone service
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