Communication Training Videos

Breakthrough Listening

Communication is a critical part of every business environment. When there's a breakdown, we usually think the solution is to speak more clearly. But the solution is often in the listening. This communication video will teach your staff the skills that will make them better listeners—and better communicators.

When the Phone Rings

When the phone rings, your employees have only a few seconds to set a tone - to communicate that your company listens to customers and gives them what they need. Make sure your phone employees are ready for business.

Telephone Customer Service: Basic and Advanced CSR Skills

If you need a heavy-duty training video that covers all aspects of telephone customer service and sales, this program is for you. This very challenging job is broken into ten skill sets, with each skill being explained in detail. This program shows the right way to make a good impression on customers and handle all calls successfully.

Getting Ahead by Getting Along

This workplace communication video shows that coworkers can settle personality clashes amongst themselves before their differences get a chance to escalate. Small bits of humor make this tape easy viewing, and the message is universal—play fair, and others will respond in kind.

Listening Under Pressure

In this training video, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.

How to Write and Deliver Great Speeches

One of the most powerful skills you'll ever have is your ability to inform, persuade and lead other people through public speaking. And the good news is: anyone can give great speeches! In this training video, you'll learn techniques used by exceptional speakers—techniques that will capture the attention and respect of your audience.

Criticism: Giving and Taking

We all need criticism. It's a part of learning. This is a guide to taking criticism professionally, without defensiveness, and without feeling humiliated. Use this communication training video to establish a spirit of cooperation and growth, and create a more effective organization.

Valuing Diversity at the Interpersonal Level

All too often, simple biases and assumptions get in the way of open communication. This diversity training video reminds us that cross-cultural communication is a skill. You'll learn not to jump to conclusions about another person's motives or attitudes. No one is perfect, but with practice, all of us can become better at it.

Resolving Conflicts in the Workplace

Everyone benefits if people resolve conflicts in an open, up-front manner. This communication training video offers six powerful techniques that can help you improve communication within your workplace, and establish professional techniques for resolving disputes and refocusing on business issues.

Telephone Courtesy: You Are the Company

Making the wrong impression over the phone can discourage customers. This telephone customer service training video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.

How to Say It

In these times of instant messages and limitless information, the ability to communicate well is becoming more and more important in the business world. The supervisor who knows how to communicate effectively in person, over the phone, and in writing has a powerful advantage. This communication training video gives tips that will help managers say it right every time.