Communication Training Videos

How to Write and Deliver Great Speeches
One of the most powerful skills you'll ever have is your ability to inform, persuade and lead other people through public speaking. And the good news is: anyone can do it! In this video, you'll learn the techniques used by exceptional speakers—techniques that will capture the attention and respect of your audience.

Telephone Customer Service: Basic and Advanced CSR Skills
If you need a heavy-duty video that covers all aspects of telephone selling and customer service, this program is for you. Viewers watch as this very challenging job is broken into ten skill sets. Each skill is explained in detail, showing the right way to make a good impression on customers and handle all calls successfully.

Valuing Diversity at the Interpersonal Level
All too often, simple biases and assumptions get in the way of open communication. This video reminds us that cross-cultural communication is a skill. You'll learn not to jump to conclusions about another person's motives or attitudes. No one is perfect, but with practice, all of us can become better at it.

Breakthrough Listening
Communication is a critical part of every business environment. When there's a breakdown, we usually think the solution is to speak more clearly. But the solution is often in the listening. This video will teach your staff the skills that will make them better listeners—and better communicators.

Listening Under Pressure
In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.

Criticism: Giving and Taking
We all need criticism. It's a part of learning. This is a guide to taking criticism professionally, without defensiveness, and without feeling humiliated. Use this video to establish a spirit of cooperation and growth, and create a more effective organization.

Getting Ahead by Getting Along
This video shows that coworkers can settle personality clashes amongst themselves before their differences get a chance to escalate. Small bits of humor make this tape easy viewing, and the message is universal—play fair, and others will respond in kind.

Resolving Conflicts in the Workplace
Everyone benefits if people resolve conflicts in an open, up-front manner. This video offers six powerful techniques that can help you improve communication within your workplace, and establish professional techniques for resolving disputes and refocusing on business issues.

How to Say It
In these times of instant messages and limitless information, the ability to communicate well is becoming more and more important in the business world. The supervisor who knows how to communicate effectively in person, over the phone, and in writing has a powerful advantage. This video gives tips that will help managers say it right every time.

Telephone Courtesy Pays
Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency by showing this comprehensive video.

Telephone Courtesy: You Are the Company
Making the wrong impression over the phone can discourage customers. This video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.