0 Items in Cart
Call : 1-800-280-1180

 

 
Customer Reviews... "Excellent film on listening. Breakthrough Listening covers the active and passive."

Rich Angelici
Management Director
University of Memphis
Memphis. TN

 
 
21 DVD,VHS,SelectActiveDVDVHSSelect

Breakthrough Listening  

Develop good communication skills—by becoming a better listener.

We all know that good communication skills are critical in every business environment. We also know that communication often breaks down. When there's a breakdown, we usually think the solution is to speak more clearly. But often, the solution is better listening.

Each of us has a habitual way of listening—a way of fitting what we hear into our preconceived notions. We are captives of our way of listening, often unaware that what we hear is not what others are saying.

Listening is a skill that needs to be developed. In this video, viewers watch the communication taking place during a typical morning at an office.

Learning points include:

  • Clear speaking does not guarantee clear listening.
  • Listening is always interpretive.
  • Culture and personal history shape listening.
  • Perceptions about relative power can limit the exchange of ideas.
  • Changes in mood cause changes in listening.
  • Effective communication requires listening beyond the words.

Don't take listening for granted. Use this video to teach your staff the skills that will make them better listeners—and thus better communicators.

Guarantee: You will experience greater productivity and fewer misunderstandings when everyone in your workgroup learns to listen more effectively.

Breakthrough Listening
Production Information
  20 Minutes   Formats: DVD/VHS


Categories:
Supervisory Skills, Communication


KeyWords:
Interpersonal


Which program is right for me?
  Title Category Audience
21
Breakthrough Listening
Supervisory Skills
All employees who could benefit from better communication skills, particulary listening
14
Resolving Conflicts in the Workplace
Communication
All employees that can use a bit more polish in their communications with coworkers
28
Criticism: Giving and Taking
Supervisory Skills
All employees, especially those who need training in accepting and delivering criticism
52
Listening Under Pressure
Customer Service Training
Any employee who deals with customers and needs help with improving listening skills
 
QTY
Add DVD to cart
$149.00
Add VHS to cart
$149.00
 

 
  When communication breaks down, it's often the listening, rather than the speaking, that's at fault.  
 
  The message we hear is often influenced by our own personal situations.  
 
  Conflict arises when people don't listen to others' points of view.  

Back to top ^