Articles, News, and Commentary

Learn from customer successes, read helpful articles and catch up on new information that trainers need to know.

Case Study: Yale University

Yale had been using a Connecticut-centric sexual harassment course for their faculty, but it was not satisfying their needs. They needed harassment training that was newer and up to date, with a higher level of quality and engagement, and most importantly, that fit their specific policies. To make things more complicated, they required a Single Sign On (SSO) solution that allowed their learners to seamlessly move from Yale’s faculty portal to their solution provider’s LMS.

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The Hidden Costs of Bullying

“Bullying” has been defined as a pattern of disruptive behavior that is meant to hurt, dominate or control others. As a manager or supervisor, you are responsible for supporting your employer’s policies and providing a safe and productive environment for your subordinates. There are obvious ethical reasons for this: most of us believe leaders should be transparent, reasonable, and fair.

But there are practical reasons for maintaining a safe and respectful environment, too. Bullying and harassment carry significant hidden costs, both to individuals and to their organizations.

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New Employee Hiring: Simply a Coin Toss?

by Linda Siniard, SHRM-SCP

Why is the hiring process often handled so poorly? And not just poorly, but sometimes so badly that it can create the very problem it’s meant to solve: filling an open slot in the company’s roster?

Having worked in many industries, I know it is impossible to design a process that works for all companies and organizations. And yet, there are certain best practices that hold true for most. I routinely apply the following steps for hiring of the best candidate possible:

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Case Study: Jefferson Regional Medical Center

John Morkavich, Manager of Surgical/Sterile Processing at Jefferson Regional Medical Center had a customer service problem. This is how he fixed it.

"After training we raised our score from the 44th to the 97th percentile, the highest workgroup score out of our 22 hospital system."

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The Thank-You Box and Managing a Good Termination

by Linda Siniard, SHRM-SCP

The story begins years ago, when I was hurrying into an airport for a flight. Striding across the lobby at high speed, I heard my name being called. “Linda! Linda! Wait!” Following the sound of the voice, my gaze found a woman, waving frantically, and charging towards me. At first I had no recollection of her, but as she neared I remembered: I’d had the difficult task of terminating a year before. “Oh no,” I said to myself, bracing for the conversation. “This could get ugly.”

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Listening skills will transform your customer service

After you’ve greeted your customers, listen to them!

It sounds obvious, but it can be hard to remember in the moment: each customer has their own, unique needs. Although this call will probably just be one of the many that you answer, it's often that customer’s only call, and probably their first direct contact with your organization. Even if the customer’s problem is not unique, this person is.

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Case Study: Ekso Bionics

Jazmin Mora, HR Generalist at Ekso Bionics, needed harassment training, and a platform to deliver it. Kantola provided both.

"Whether we needed to add one user or 15 users, it shouldn’t be time-consuming; administration had to be clear and transparent. We found that Kantola’s software did that much more easily than the program we had been using before."

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What You Need to Know About California’s New DFEH Regulations

Effective April 1, 2016

New regulations apply to employers subject to the FEHA (Fair Employment and Housing Act). They do not alter existing law. They were created to clarify already existing obligations of employers to take reasonable steps to prevent and promptly correct discrimination or harassment in the workplace.

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2016 DFEH Compliance Checklist

Print out this page and share it with your HR staff so that all understand how California’s new regulations impact your company or organization. To meet the requirements for AB 1825, AB 2053 and SB 292, training is mandatory for supervisory personnel in companies with 50 or more employees. This training must last a minimum of two hours.

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Creating a Harassment-Free Workplace

(DFEH Brochure Equivalent)

Sexual harassment is illegal. The Fair Employment and Housing Act (FEHA) defines sexual harassment as harassment based upon sex or of a sexual nature; gender harassment; and harassment based on pregnancy, childbirth, or related medical conditions. It includes unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature.

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Your First Sexual Harassment Complaint

Ten Keys to Success

by Linda Siniard, SHRM-SCP

You are an experienced human resources professional. You’ve attended numerous trainings, conferences, seminars, workshops, and HR association meetings. Maybe you have a national HR certification, or several. But you’ve never received a sexual harassment complaint before. Before today, that is.

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SAMPLE California Harassment Prevention Policy

If your organization doesn't yet have a harassment and discrimination prevention policy, or you want to make sure your current one is sufficient, use this Sample Policy as a starting point!

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Sexual Harassment Investigation Questions

Approved by the EEOC

The following questions can be customized to fit the situation. Maybe this is your first sexual harassment complaint. Remember to avoid “leading” questions and comments. Your documentation could become part of legal proceedings and it’s important to maintain the fact-finding intent of your company’s investigation.

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Workplace Violence and the Ostrich Syndrome

How to Spot, and Stop, Problems

by Linda Siniard, SHRM-SCP

While it is a myth that ostriches bury their heads in the sand to avoid danger, it is an apt image for how we human resource professionals often wish we could react when having to deal with what may be—or not be—impending workplace violence.

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Case Study: PS Business Parks

Glendale, CA

PS Business Parks, a publicly traded full-service real estate company, owns and operates nearly 30 million rentable square feet of commercial space across 8 states. As PS Business Parks has continued to grow, so too have their training needs.

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Case Study: Universal Therapy Group

Burlington, IA

The staff at Universal Therapy Group in Burlington, Iowa is a highly-skilled group. True to the name “Universal,” they offer a wide range of services, from physical, occupational and speech therapy to personal training and sports enhancement.

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Case Study: Martin Resorts

San Luis Obispo, CA

Martin Resorts’ family-friendly hotels can be found on California’s lovely Central Coast. Thomas Wood, Director of Human Resources, conducts monthly trainings for small groups of 5-20 employees at a time for all five properties.

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AB 2053 Training Requirements

by Linda J. Garrett, J.D.

Effective January, 1, 2015, “prevention of abusive conduct” must be included as a component of the AB 1825 biennial sexual harassment and discrimination training provided to managers and supervisors in California.

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Kahuna Payment Systems

Bloomington, IL

In order to keep a busy call center up and running, Kahuna Payment Solutions (FlexPay PLUS®) offers training sessions over a 2-3 day period to small groups of employees at a time. “We keep it short and sweet,” says Angela Stine.

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The Lane Hospitality Group

Chicago, IL

Formed by the Lane family in 1986 as a group of just three hotels, and currently owned by an independent investment company, AWH, the Lane Hospitality Group is a hotel management company with a current portfolio of 15 full service and premium select service hotel properties across the U.S., in association with Hilton, Marriott, InterContinental Hotels Group, and others.

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Resources for Human Develop

Philadelphia, PA

Resources for Human Development, established in 1970, is a nonprofit social services organization active in 14 states from California to Connecticut that provides assistance for homeless individuals and families, as well as people with developmental disabilities, mental illness, or addictions.

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The Marc Center of Mesa

Mesa, Arizona

For over 55 years, the Marc Center of Mesa, Arizona, has been dedicated to enhancing the lives of people living with disabilities. Founded in 1957 by a group of nine families with children with special needs, the Marc Center now provides services to over 8,000 people of all ages with developmental and physical disabilities and behavioral health challenges.

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Anaheim, California

Founder Phillip Chang opened Yogurtland’s first store in Anaheim, California, in 2006, where guests could self-serve from 16 flavors of yogurt and combine them with over 30 toppings. Now on track to open 550 stores worldwide by 2015, Yogurtland has become a sweet story of success!

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Roberts Dairy

Omaha, Nebraska

Founded over 100 years ago near Lincoln, Nebraska, Roberts Dairy now serves seven states from its headquarters in Omaha with three production plants, ten distribution centers and over 700 employees. Roberts Dairy products go beyond dairy and ice cream to include additional fresh foods and other well-known brands.

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Overland West, Inc.

Ogden, Utah

The largest Hertz licensee in North America, Overland West has twenty-two rental locations in seven western states along with five locations for sales of late-model used cars. Claudia Allred, Human Resources Manager, maintains a video lending library available year-round to managers at all locations.

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DAV Industries

Spring Valley, California

DAV Industries, based in Spring Valley, California, operates three Veterans Thrift Stores for Disabled American Veterans. Every year, this worthwhile nonprofit chooses a different theme for its quarterly management meetings. In 2010, the theme was “teamwork” and in 2011 the theme is “customer service.”

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Southern Plains Co-op

Estevan, Saskatchewan

Southern Plains Co-op operates three member-owned retail grocery stores along with service stations and petroleum delivery as part of the 3,000-employee Federated Co-Operatives, Ltd. of Western Canada.

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Omni Air International, Inc.

Tulsa, Oklahoma

A charter air carrier with more than 1,000 aviation professionals, Omni Air uses Kantola's training videos during new hire orientation and then annually to meet training requirements for its pilots and flight attendants. 

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Henry County Water & Sewerage Authority

McDonough, Georgia

Claudia Cooper, the Benefits Coordinator of the Henry County Water and Sewerage Authority in McDonough, Georgia, with the assistance of Margaret Williams, HR Coordinator, has added a dozen or so Kantola video training programs to her collection since 2008.

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Akwesasne Mohawk Casino

Hogansburg, New York

The Akwesasne Mohawk Casino has a very active training program. According to HR Director Emily Lauzon, monthly orientation meetings are held to train any new hires for that month on the subject of sexual harassment.

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Birchwood Foods

Norcross, Georgia

Founded in 1936, family-owned Birchwood Foods provides quality beef for the foodservice and retail industries. And since 2003, it has supplemented its employee training program with 20 Kantola training videos. 

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