Advantage Media Videos

Food Service Safety Set

This set includes three titles that teach employees how to be conscientious when working in the kitchen:

• "Avoiding Kitchen Burns"
• "Preventing Falls and Strains in the Kitchen"
• "Safe Handling of Kitchen Tools and Machinery"

Food Service Safety Set - Spanish

This set includes three titles, dubbed in Spanish, that teach employees how to be conscientious when working in the kitchen: "Avoiding Kitchen Burns," "Preventing Falls and Strains in the Kitchen," and "Safe Handling of Kitchen Tools and Machinery."

Food Service Sanitation Set

This set includes three titles that show employees how to safely handle food:

• "Keeping Microbes in Check"
• "Personal Hygiene in Food Service"
• "Preventing Foodborne Illness"

Food Service Sanitation Set - Spanish

This set, dubbed in Spanish, includes three titles that show employees how to safely handle food: "Keeping Microbes in Check," "Personal Hygiene in Food Service," and "Preventing Foodborne Illness."

Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

Interviewing Job Applicants with Disabilities

This video establishes six guidelines for interviewing job applicants with disabilities so that the process is fair and accessible to all qualified candidates. It also helps managers be more effective and feel more at ease during the interview itself by modeling an important principle: follow the lead of the applicant.

Listening Under Pressure

In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.

Sexual Harassment: Serious Business

This harassment training video explains the definition of unwelcome sexual conduct and shows the consequences of inappropriate behavior. In five realistic training vignettes, you'll learn why preventing sexual harassment in teh workplace helps everyone, how to confront harassers, the negative impacts of workplace flirtations, and the consequences of false accusations.

Sexual Harassment: Serious Business — Spanish

This video, dubbed in Spanish, explains the definition of unwelcome sexual conduct and shows the consequences of inappropriate behavior. In five realistic vignettes, you'll learn why preventing sexual harassment helps everyone, how to confront harassers, the negative impacts of workplace flirtations, and the consequences of false accusations.

Telephone Courtesy Pays

Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency by showing this comprehensive video.