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| 309 | | DVD,VHS,Select | Active | DVD | VHS | Select |
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The ART of Customer Service
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Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs. This newly revised program uses humorous scenes mixed in with first-person responses to tell viewers what customers really want.
The ART of customer service:
- Attention.
- Respect.
- Time.
It seems so simple, yet today's customers generally feel that service has gotten worse. Use this show to bring the message home to your employees and make it stick: customer service is an ART.
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Which program is right for me?
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Title
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Category
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Audience
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| 309 |
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Employees who need to brush up on putting the customer first
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| 22 |
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Any employee who has contact with customers and likes their training to have a sense of humor
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| 52 |
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New and experienced employees who need a refresher course in key customer service skills
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| 48 |
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Those who can use an overall guide to satisfying customers, including phone skills
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